SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS

A contact center system for switching a communication event from one communication medium to another in a contact center, the system includes: a processor; and memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to: receive a first int...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Connolly, Christopher, Ramanujaiaha, Vasudev, Pirat, Vincent, Ristock, Herbert Willi Artur, Choel, Clement, Jacolot, Christian
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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