ELEVATOR OPERATION MANAGEMENT SYSTEM, AND OPERATION MANAGEMENT METHOD

To make it possible to comprehensively predict the movement of people by associating an elevator control system in a facility such as a building and an external system other than this system with each other and thereby provide a new service that has not existed before. There is provided an elevator operation management system for controlling and managing multiple elevator devices in a facility, the system including: a reception unit that acquires information on the number of users to use the elevator devices and elevator car destination information; a learning unit that stores and learns, as past experience data, the information on the number of users and the elevator car destination information acquired from the reception unit; a per-floor number-of-people estimation unit that estimates the number of users getting off at each elevator hall floor using storage information of the learning unit; and a request information output unit that outputs the number of people getting off thus estimated in the facility to a system other than the elevator operation management system.