AUTOMATED TESTING OF INTERACTIVE VOICE RESPONSE SYSTEMS

AUTOMATED TESTING OF INTERACTIVE VOICE RESPONSE SYSTEMS

A device may receive an indication to test a call flow associated with an interactive voice response (IVR) system. The device may identify an input associated with the call flow, and may identify a first response associated with the call flow. The first response may be determined based on providing...

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Hauptverfasser: Chatterjee, Surajit, Sarangapani, Rajesh, Natesan, VijayChandar
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator Chatterjee, Surajit
Sarangapani, Rajesh
Natesan, VijayChandar
description A device may receive an indication to test a call flow associated with an interactive voice response (IVR) system. The device may identify an input associated with the call flow, and may identify a first response associated with the call flow. The first response may be determined based on providing the input to the IVR system ou a previous call. The device may initiate a test call with the IVR system. The test call may be initiated after the previous call, and may cause the input to be provided to the IVR system and a second response to be received from the IVR system. The device may identify the second response, and may compare first audio information, associated with the first response, and second audio information associated with the second response. The device may determine a test result based on the comparison, and may provide the test result.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title AUTOMATED TESTING OF INTERACTIVE VOICE RESPONSE SYSTEMS
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