AUTOMATED RECOVERY AND ESCALATION IN COMPLEX DISTRIBUTED APPLICATIONS

AUTOMATED RECOVERY AND ESCALATION IN COMPLEX DISTRIBUTED APPLICATIONS

Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a con...

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Hauptverfasser: BRADY, Shane, YAZICIOGLU, Selim, YIM, Wing Man, SHIDA, Haruya, ALINGER, Brent, NASH, Colin, AVNER, Jon, LUKYANOV, Andrey
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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creator BRADY, Shane
YAZICIOGLU, Selim
YIM, Wing Man
SHIDA, Haruya
ALINGER, Brent
NASH, Colin
AVNER, Jon
LUKYANOV, Andrey
description Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.
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subjects CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
title AUTOMATED RECOVERY AND ESCALATION IN COMPLEX DISTRIBUTED APPLICATIONS
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