SYSTEM AND METHOD FOR INTERACTION OF A MOBILE STATION WITH AN INTERACTIVE VOICE RESPONSE SYSTEM

SYSTEM AND METHOD FOR INTERACTION OF A MOBILE STATION WITH AN INTERACTIVE VOICE RESPONSE SYSTEM

A communication session is established between a mobile station ( 102 ) and an interactive voice response (IVR) system ( 106 ). One or more menu options in a speech form are received at the mobile station ( 102 ). The mobile station ( 102 ) converts these menu options from the speech form to a displ...

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Bibliographische Detailangaben
Hauptverfasser: VAN DER ZAAG, BERT, MATHEWS, AJIT
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:A communication session is established between a mobile station ( 102 ) and an interactive voice response (IVR) system ( 106 ). One or more menu options in a speech form are received at the mobile station ( 102 ). The mobile station ( 102 ) converts these menu options from the speech form to a displayable form. A stored menu at the mobile station ( 102 ) is updated with the displayable form. The updated menu may then be presented to the user. The menu options reflected in the displayable form may be stored in at the mobile station ( 102 ) and/or at external devices that may or may not be associated with the IVR system ( 106 ).