SKILLS-BASED AUTOMATIC CALL DISTRIBUTION SYSTEM

A skills based telephone call distribution system is disclosed. The system determines the informational needs of an incoming caller and defines a set of skills an agent should possess to serve the caller. A search is performed for an available agent possessing the skill set. Upon the search failing...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	STENLUND, BO
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
Online-Zugang:	Volltext bestellen
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