Customer information processing method and device, terminal equipment and storage medium
The invention discloses a customer information processing method and device, terminal equipment and a storage medium, and the method comprises the steps: carrying out the feature extraction of to-be-processed customer information, obtaining the information features of the to-be-processed customer in...
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| creator | LI ZIJING ZENG XIAOFENG KANG FENG LI JING JIAN DONGLIN LIU SHIHUI WU HAIBO SHU CHANG SU LIWEI FANG TING ZHANG LIHUI TAN HUOCHAO TAO FEIDA BAI YANLING LIU ZHENHUA CHEN HAIYAN |
| description | The invention discloses a customer information processing method and device, terminal equipment and a storage medium, and the method comprises the steps: carrying out the feature extraction of to-be-processed customer information, obtaining the information features of the to-be-processed customer information, inputting the information features into a pre-trained classification model, so as to determine the information type of the to-be-processed customer information, the information type comprises complaint type information and consultation type information; when it is determined that the to-be-processed customer information is consultation type information, replying a database according to the information features and preset customer information, determining customer information reply content, and replying the to-be-processed customer information according to the customer information reply content; and when it is determined that the to-be-processed customer information is complaint type information, sending |
| format | Patent |
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ZENG XIAOFENG ; KANG FENG ; LI JING ; JIAN DONGLIN ; LIU SHIHUI ; WU HAIBO ; SHU CHANG ; SU LIWEI ; FANG TING ; ZHANG LIHUI ; TAN HUOCHAO ; TAO FEIDA ; BAI YANLING ; LIU ZHENHUA ; CHEN HAIYAN</creatorcontrib><description>The invention discloses a customer information processing method and device, terminal equipment and a storage medium, and the method comprises the steps: carrying out the feature extraction of to-be-processed customer information, obtaining the information features of the to-be-processed customer information, inputting the information features into a pre-trained classification model, so as to determine the information type of the to-be-processed customer information, the information type comprises complaint type information and consultation type information; when it is determined that the to-be-processed customer information is consultation type information, replying a database according to the information features and preset customer information, determining customer information reply content, and replying the to-be-processed customer information according to the customer information reply content; 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when it is determined that the to-be-processed customer information is consultation type information, replying a database according to the information features and preset customer information, determining customer information reply content, and replying the to-be-processed customer information according to the customer information reply content; and when it is determined that the to-be-processed customer information is complaint type information, sending</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | Customer information processing method and device, terminal equipment and storage medium |
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