Voice processing method and device, electronic equipment and storage medium

The invention provides a voice processing method and device, electronic equipment and a storage medium, and the method comprises the steps: collecting real-time voice streams corresponding to a user and a customer service staff in a call process between the user and the customer service staff, and carrying out the text recognition of the real-time voice streams, and obtaining target text information; inputting the target text information into an abstract extraction model to obtain a corresponding text abstract; determining current demand information of the user according to the text abstract; and generating corresponding recommended reply information according to the demand information, and prompting the recommended reply information to a customer service staff, so that the customer service staff replies to the user through voice according to the recommended reply information. Through efficient, accurate and real-time processing of the voice information, the user demand information can be analyzed more intell