Complaint processing method, device, equipment, medium and computer program product

The invention provides a complaint processing method, device and equipment, a medium and a computer program product, and the method comprises the steps: obtaining each first network complaint problem in a current complaint work order, and determining a target processing type according to each first network complaint problem; determining the type of the to-be-acquired information according to the target processing type, and acquiring target information corresponding to the type, the target information comprising network information for solving the first network complaint problem and equipment information; and reply information corresponding to the current complaint work order is determined according to the target information, the reply information is output, and the reply information comprises processing strategies corresponding to the first network complaint problems. According to the network complaint processing method and device, the network complaint problem processing time is shortened, the network compla