System and method for real-time assistance

A real-time assistance system provides an intuitive display of assistance information on a user's graphical user interface. A help request is received from a client device, and a real-time help provider interface is initiated at a real-time help location. Data relating to a location of a user (including data on an external device in the location of the user) is acquired. Indicators are provided to allow a real-time help provider to point to or otherwise indicate items on or outside of a user interface. Real-time help input is captured at a real-time help provider interface. The instructions are then communicated to a display of the client device to display real-time help input, as if the agent is present and interacts with or indicates an on-screen or off-screen item. 实时帮助系统在用户的图形用户界面上提供帮助信息的直观显示。从客户端设备接收到帮助请求，并且实时帮助提供者界面在实时帮助位置处启动。获取与用户的位置有关的数据(包括处于用户的位置中的外部设备上的数据)。提供指示符以允许实时帮助提供者指向或以其他方式指示用户界面上或用户界面外的项。在实时帮助提供者界面处捕捉实时帮助输入。然后，将指令传送到客户端设备的显示器以显示实时帮助输入，就好像代理在场并且与屏幕上或屏幕外的项进行交互，或指示屏幕上或屏幕外的项。