Express delivery call center abnormal incoming call detection method and system
The invention relates to an express delivery call center abnormal incoming call detection method and system. The method comprises the steps: building a historical express delivery data set according to cloud call historical data, obtaining a normalized historical data set after preprocessing, and ob...
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| creator | QIU GUOXING YUE AIHUA MA LEI ZHANG GUANJU |
| description | The invention relates to an express delivery call center abnormal incoming call detection method and system. The method comprises the steps: building a historical express delivery data set according to cloud call historical data, obtaining a normalized historical data set after preprocessing, and obtaining an abnormal data set after screening; establishing a real-time express data set according to cloud call real-time data, obtaining a normalized real-time data set after preprocessing, and obtaining a real-time outlier data set after outlier analysis; and identifying abnormal incoming data from the real-time outlier data set by referring to the abnormal data set. According to the technical scheme provided by the invention, automatic detection of the abnormal incoming call is realized, the labor cost is saved, the detection efficiency is improved, the probability of misjudgment events is reduced, the coverage rate of abnormal detection is greatly improved, and large-scale abnormal incoming call behaviors can b |
| format | Patent |
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The method comprises the steps: building a historical express delivery data set according to cloud call historical data, obtaining a normalized historical data set after preprocessing, and obtaining an abnormal data set after screening; establishing a real-time express data set according to cloud call real-time data, obtaining a normalized real-time data set after preprocessing, and obtaining a real-time outlier data set after outlier analysis; and identifying abnormal incoming data from the real-time outlier data set by referring to the abnormal data set. According to the technical scheme provided by the invention, automatic detection of the abnormal incoming call is realized, the labor cost is saved, the detection efficiency is improved, the probability of misjudgment events is reduced, the coverage rate of abnormal detection is greatly improved, and large-scale abnormal incoming call behaviors can b</description><language>chi ; eng</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC DIGITAL DATA PROCESSING ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2021</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20211116&DB=EPODOC&CC=CN&NR=113656664A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25564,76547</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20211116&DB=EPODOC&CC=CN&NR=113656664A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>QIU GUOXING</creatorcontrib><creatorcontrib>YUE AIHUA</creatorcontrib><creatorcontrib>MA LEI</creatorcontrib><creatorcontrib>ZHANG GUANJU</creatorcontrib><title>Express delivery call center abnormal incoming call detection method and system</title><description>The invention relates to an express delivery call center abnormal incoming call detection method and system. 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The method comprises the steps: building a historical express delivery data set according to cloud call historical data, obtaining a normalized historical data set after preprocessing, and obtaining an abnormal data set after screening; establishing a real-time express data set according to cloud call real-time data, obtaining a normalized real-time data set after preprocessing, and obtaining a real-time outlier data set after outlier analysis; and identifying abnormal incoming data from the real-time outlier data set by referring to the abnormal data set. According to the technical scheme provided by the invention, automatic detection of the abnormal incoming call is realized, the labor cost is saved, the detection efficiency is improved, the probability of misjudgment events is reduced, the coverage rate of abnormal detection is greatly improved, and large-scale abnormal incoming call behaviors can b</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | Express delivery call center abnormal incoming call detection method and system |
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