User satisfaction evaluation method and device
The embodiment of the invention provides a user satisfaction evaluation method and device. The method comprises the following steps: acquiring signaling data of a user in a target range, and extracting N pieces of preset index data in the signaling data; wherein N is greater than or equal to 2; clus...
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| creator | WEN WEINENG |
| description | The embodiment of the invention provides a user satisfaction evaluation method and device. The method comprises the following steps: acquiring signaling data of a user in a target range, and extracting N pieces of preset index data in the signaling data; wherein N is greater than or equal to 2; clustering the coordinate points of each user according to a preset clustering algorithm to obtain a preset number of user groups; wherein the coordinate points are coordinate points in an N-dimensional space established by N pieces of preset index data of the user; and performing satisfaction samplingon each user group according to a preset rule to obtain a satisfaction evaluation value meeting a preset error rate requirement. According to the embodiment of the invention, the problem of insufficient coverage of obtaining user satisfaction by an operator in the prior art is solved.
本发明实施例提供一种用户满意度评估方法及装置。所述方法包括：获取目标范围内的用户的信令数据，提取所述信令数据中的N个预设指标数据；其中，N大于或等于2；根据预设聚类算法，将每个所述用户的坐标点聚类得到预设数目个用户群；其中，所述坐标点为以所述用户的N个预设指标数据建立的N维空间 |
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本发明实施例提供一种用户满意度评估方法及装置。所述方法包括：获取目标范围内的用户的信令数据，提取所述信令数据中的N个预设指标数据；其中，N大于或等于2；根据预设聚类算法，将每个所述用户的坐标点聚类得到预设数目个用户群；其中，所述坐标点为以所述用户的N个预设指标数据建立的N维空间</description><language>chi ; eng</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; HANDLING RECORD CARRIERS ; PHYSICS ; PRESENTATION OF DATA ; RECOGNITION OF DATA ; RECORD CARRIERS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2020</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20200703&DB=EPODOC&CC=CN&NR=111368858A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25542,76516</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20200703&DB=EPODOC&CC=CN&NR=111368858A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>WEN WEINENG</creatorcontrib><title>User satisfaction evaluation method and device</title><description>The embodiment of the invention provides a user satisfaction evaluation method and device. The method comprises the following steps: acquiring signaling data of a user in a target range, and extracting N pieces of preset index data in the signaling data; wherein N is greater than or equal to 2; clustering the coordinate points of each user according to a preset clustering algorithm to obtain a preset number of user groups; wherein the coordinate points are coordinate points in an N-dimensional space established by N pieces of preset index data of the user; and performing satisfaction samplingon each user group according to a preset rule to obtain a satisfaction evaluation value meeting a preset error rate requirement. According to the embodiment of the invention, the problem of insufficient coverage of obtaining user satisfaction by an operator in the prior art is solved.
本发明实施例提供一种用户满意度评估方法及装置。所述方法包括：获取目标范围内的用户的信令数据，提取所述信令数据中的N个预设指标数据；其中，N大于或等于2；根据预设聚类算法，将每个所述用户的坐标点聚类得到预设数目个用户群；其中，所述坐标点为以所述用户的N个预设指标数据建立的N维空间</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>HANDLING RECORD CARRIERS</subject><subject>PHYSICS</subject><subject>PRESENTATION OF DATA</subject><subject>RECOGNITION OF DATA</subject><subject>RECORD CARRIERS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2020</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZNALLU4tUihOLMksTktMLsnMz1NILUvMKU0EM3NTSzLyUxQS81IUUlLLMpNTeRhY0xJzilN5oTQ3g6Kba4izh25qQX58anFBYnJqXmpJvLOfoaGhsZmFhamFozExagAVSCrK</recordid><startdate>20200703</startdate><enddate>20200703</enddate><creator>WEN WEINENG</creator><scope>EVB</scope></search><sort><creationdate>20200703</creationdate><title>User satisfaction evaluation method and device</title><author>WEN WEINENG</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_CN111368858A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>chi ; eng</language><creationdate>2020</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>HANDLING RECORD CARRIERS</topic><topic>PHYSICS</topic><topic>PRESENTATION OF DATA</topic><topic>RECOGNITION OF DATA</topic><topic>RECORD CARRIERS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>WEN WEINENG</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>WEN WEINENG</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>User satisfaction evaluation method and device</title><date>2020-07-03</date><risdate>2020</risdate><abstract>The embodiment of the invention provides a user satisfaction evaluation method and device. The method comprises the following steps: acquiring signaling data of a user in a target range, and extracting N pieces of preset index data in the signaling data; wherein N is greater than or equal to 2; clustering the coordinate points of each user according to a preset clustering algorithm to obtain a preset number of user groups; wherein the coordinate points are coordinate points in an N-dimensional space established by N pieces of preset index data of the user; and performing satisfaction samplingon each user group according to a preset rule to obtain a satisfaction evaluation value meeting a preset error rate requirement. According to the embodiment of the invention, the problem of insufficient coverage of obtaining user satisfaction by an operator in the prior art is solved.
本发明实施例提供一种用户满意度评估方法及装置。所述方法包括：获取目标范围内的用户的信令数据，提取所述信令数据中的N个预设指标数据；其中，N大于或等于2；根据预设聚类算法，将每个所述用户的坐标点聚类得到预设数目个用户群；其中，所述坐标点为以所述用户的N个预设指标数据建立的N维空间</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES HANDLING RECORD CARRIERS PHYSICS PRESENTATION OF DATA RECOGNITION OF DATA RECORD CARRIERS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | User satisfaction evaluation method and device |
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