Language skill recommendation method and device, equipment and storage medium
The embodiment of the invention discloses a language skill recommendation method and device, equipment and a storage medium. The method comprises: recognizing current voice call content in real time,and obtaining a current keyword list; matching the current keyword list with each pre-stored language...
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| creator | CHEN RUIFENG WANG CHUNHUI SHEN ZHONGCHAO ZHANG KAILEI |
| description | The embodiment of the invention discloses a language skill recommendation method and device, equipment and a storage medium. The method comprises: recognizing current voice call content in real time,and obtaining a current keyword list; matching the current keyword list with each pre-stored language skill keyword list, the language skill keyword list being extracted from a pre-screened historicalvoice call record of each service party; and if the matching succeeds, recommending the recommended language skill corresponding to the successfully matched language skill keyword list to the serviceparty in real time in the call process. According to the technical scheme of the embodiment of the invention, service personnel can be helped to quickly carry out business communication with customers, thereby improving the service performance.
本发明实施例公开了一种语术推荐方法、装置、设备和存储介质，该方法包括：实时对当前语音通话内容进行识别并获取当前关键字列表；将所述当前关键字列表与预存的各语术关键字列表进行匹配，其中，所述语术关键字列表可以是从预先筛选的各服务方的历史语音通话记录中提取的；若匹配成功，则在通话过程中实时向所述服务方推荐匹配成功的语术关键字列表对应的推荐语术。本发明实施例的技术方案 |
| format | Patent |
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本发明实施例公开了一种语术推荐方法、装置、设备和存储介质，该方法包括：实时对当前语音通话内容进行识别并获取当前关键字列表；将所述当前关键字列表与预存的各语术关键字列表进行匹配，其中，所述语术关键字列表可以是从预先筛选的各服务方的历史语音通话记录中提取的；若匹配成功，则在通话过程中实时向所述服务方推荐匹配成功的语术关键字列表对应的推荐语术。本发明实施例的技术方案</description><language>chi ; eng</language><subject>ACOUSTICS ; CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC DIGITAL DATA PROCESSING ; MUSICAL INSTRUMENTS ; PHYSICS ; SPEECH ANALYSIS OR SYNTHESIS ; SPEECH OR AUDIO CODING OR DECODING ; SPEECH OR VOICE PROCESSING ; SPEECH RECOGNITION ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2020</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20200121&DB=EPODOC&CC=CN&NR=110717012A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25542,76289</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20200121&DB=EPODOC&CC=CN&NR=110717012A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>CHEN RUIFENG</creatorcontrib><creatorcontrib>WANG CHUNHUI</creatorcontrib><creatorcontrib>SHEN ZHONGCHAO</creatorcontrib><creatorcontrib>ZHANG KAILEI</creatorcontrib><title>Language skill recommendation method and device, equipment and storage medium</title><description>The embodiment of the invention discloses a language skill recommendation method and device, equipment and a storage medium. The method comprises: recognizing current voice call content in real time,and obtaining a current keyword list; matching the current keyword list with each pre-stored language skill keyword list, the language skill keyword list being extracted from a pre-screened historicalvoice call record of each service party; and if the matching succeeds, recommending the recommended language skill corresponding to the successfully matched language skill keyword list to the serviceparty in real time in the call process. According to the technical scheme of the embodiment of the invention, service personnel can be helped to quickly carry out business communication with customers, thereby improving the service performance.
本发明实施例公开了一种语术推荐方法、装置、设备和存储介质，该方法包括：实时对当前语音通话内容进行识别并获取当前关键字列表；将所述当前关键字列表与预存的各语术关键字列表进行匹配，其中，所述语术关键字列表可以是从预先筛选的各服务方的历史语音通话记录中提取的；若匹配成功，则在通话过程中实时向所述服务方推荐匹配成功的语术关键字列表对应的推荐语术。本发明实施例的技术方案</description><subject>ACOUSTICS</subject><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC DIGITAL DATA PROCESSING</subject><subject>MUSICAL INSTRUMENTS</subject><subject>PHYSICS</subject><subject>SPEECH ANALYSIS OR SYNTHESIS</subject><subject>SPEECH OR AUDIO CODING OR DECODING</subject><subject>SPEECH OR VOICE PROCESSING</subject><subject>SPEECH RECOGNITION</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2020</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNqNi7sKwjAYRrM4iPoOv3uFRofOUiwO6uRefpLPNpibTeLze8EHcDpwOGcuzif2Q-EBlO7GWpqggnPwmrMJnhzyGDSx16TxNAoV4VFMfBf5a1MO0-d20Ka4pZjd2CasflyIdXe4tscNYuiRIit45L69SFk3sqnldr_7p3kB42o2JQ</recordid><startdate>20200121</startdate><enddate>20200121</enddate><creator>CHEN RUIFENG</creator><creator>WANG CHUNHUI</creator><creator>SHEN ZHONGCHAO</creator><creator>ZHANG KAILEI</creator><scope>EVB</scope></search><sort><creationdate>20200121</creationdate><title>Language skill recommendation method and device, equipment and storage medium</title><author>CHEN RUIFENG ; WANG CHUNHUI ; SHEN ZHONGCHAO ; ZHANG KAILEI</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_CN110717012A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>chi ; eng</language><creationdate>2020</creationdate><topic>ACOUSTICS</topic><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>ELECTRIC DIGITAL DATA PROCESSING</topic><topic>MUSICAL INSTRUMENTS</topic><topic>PHYSICS</topic><topic>SPEECH ANALYSIS OR SYNTHESIS</topic><topic>SPEECH OR AUDIO CODING OR DECODING</topic><topic>SPEECH OR VOICE PROCESSING</topic><topic>SPEECH RECOGNITION</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>CHEN RUIFENG</creatorcontrib><creatorcontrib>WANG CHUNHUI</creatorcontrib><creatorcontrib>SHEN ZHONGCHAO</creatorcontrib><creatorcontrib>ZHANG KAILEI</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>CHEN RUIFENG</au><au>WANG CHUNHUI</au><au>SHEN ZHONGCHAO</au><au>ZHANG KAILEI</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>Language skill recommendation method and device, equipment and storage medium</title><date>2020-01-21</date><risdate>2020</risdate><abstract>The embodiment of the invention discloses a language skill recommendation method and device, equipment and a storage medium. The method comprises: recognizing current voice call content in real time,and obtaining a current keyword list; matching the current keyword list with each pre-stored language skill keyword list, the language skill keyword list being extracted from a pre-screened historicalvoice call record of each service party; and if the matching succeeds, recommending the recommended language skill corresponding to the successfully matched language skill keyword list to the serviceparty in real time in the call process. According to the technical scheme of the embodiment of the invention, service personnel can be helped to quickly carry out business communication with customers, thereby improving the service performance.
本发明实施例公开了一种语术推荐方法、装置、设备和存储介质，该方法包括：实时对当前语音通话内容进行识别并获取当前关键字列表；将所述当前关键字列表与预存的各语术关键字列表进行匹配，其中，所述语术关键字列表可以是从预先筛选的各服务方的历史语音通话记录中提取的；若匹配成功，则在通话过程中实时向所述服务方推荐匹配成功的语术关键字列表对应的推荐语术。本发明实施例的技术方案</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | Language skill recommendation method and device, equipment and storage medium |
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