Verification method and device

The embodiment of the invention provides a verification method and a device. The method comprises the steps of when the identity of a user needs to be verified, acquiring a terminal identifier bound to the user identifier of the user instead of conducting the voice communication between the customer service personnel and the user to determine the identity of the user, wherein the terminal identifier is bound to the user identifier of the user; randomly selecting one verification identifier from all different locally-stored verification identifiers; sending the selected verification identifier to a terminal corresponding to the terminal identifier; detecting whether the terminal corresponding to the terminal identifier is calling the verification identifier or not; when the terminal corresponding to the terminal identifier is calling the verification identifier, judging that the user itself is conducting the operation. At this time, the user is confirmed to pass the verification. In this way, the identities of