Method and system for controlling establishment of communication channels in a contact centre

A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	WALSH PADRAIC, KENIRONS MARTIN, FLANNERY PETER, DOOLEY ENDA
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
Online-Zugang:	Volltext bestellen
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