SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION

SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION

The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are pro...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: BRADLEY, JOE, GILCHREST, ALAN, CHITTARI, RAVIKIRAN, DEB, BODHI
Format: Patent
Sprache:eng ; fre
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page
container_issue
container_start_page
container_title
container_volume
creator BRADLEY, JOE
GILCHREST, ALAN
CHITTARI, RAVIKIRAN
DEB, BODHI
description The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. La présente invention vise de manière générale à faciliter le routage des communications. Plus spécifiquement, l'invention concerne des techniques pour transférer dynamiquement une messagerie entre un dispositif de réseau et un dispositif terminal à un type de robot logiciel en se basant sur des intentions identifiées à partir de la messagerie. L'invention concerne en outre des techniques pour suivre les performances du type sélectionné de robot logiciel pendant l'automatisation.
format Patent
fullrecord <record><control><sourceid>epo_EVB</sourceid><recordid>TN_cdi_epo_espacenet_CA3148599A1</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>CA3148599A1</sourcerecordid><originalsourceid>FETCH-epo_espacenet_CA3148599A13</originalsourceid><addsrcrecordid>eNrjZLAJjgwOcfUNVnD0c1HwdQ3x8HcJVnDzD1IICXL0C3ZzDQry9HMHSgQHO7qDWCH-Co6hIf6-jiGe_n48DKxpiTnFqbxQmptBwc01xNlDN7UgPz61uCAxOTUvtSTe2dHY0MTC1NLS0dCYCCUA2YApdA</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>patent</recordtype></control><display><type>patent</type><title>SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION</title><source>esp@cenet</source><creator>BRADLEY, JOE ; GILCHREST, ALAN ; CHITTARI, RAVIKIRAN ; DEB, BODHI</creator><creatorcontrib>BRADLEY, JOE ; GILCHREST, ALAN ; CHITTARI, RAVIKIRAN ; DEB, BODHI</creatorcontrib><description>The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. La présente invention vise de manière générale à faciliter le routage des communications. Plus spécifiquement, l'invention concerne des techniques pour transférer dynamiquement une messagerie entre un dispositif de réseau et un dispositif terminal à un type de robot logiciel en se basant sur des intentions identifiées à partir de la messagerie. L'invention concerne en outre des techniques pour suivre les performances du type sélectionné de robot logiciel pendant l'automatisation.</description><language>eng ; fre</language><creationdate>2021</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&amp;date=20210211&amp;DB=EPODOC&amp;CC=CA&amp;NR=3148599A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25563,76318</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&amp;date=20210211&amp;DB=EPODOC&amp;CC=CA&amp;NR=3148599A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>BRADLEY, JOE</creatorcontrib><creatorcontrib>GILCHREST, ALAN</creatorcontrib><creatorcontrib>CHITTARI, RAVIKIRAN</creatorcontrib><creatorcontrib>DEB, BODHI</creatorcontrib><title>SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION</title><description>The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. La présente invention vise de manière générale à faciliter le routage des communications. Plus spécifiquement, l'invention concerne des techniques pour transférer dynamiquement une messagerie entre un dispositif de réseau et un dispositif terminal à un type de robot logiciel en se basant sur des intentions identifiées à partir de la messagerie. L'invention concerne en outre des techniques pour suivre les performances du type sélectionné de robot logiciel pendant l'automatisation.</description><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2021</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZLAJjgwOcfUNVnD0c1HwdQ3x8HcJVnDzD1IICXL0C3ZzDQry9HMHSgQHO7qDWCH-Co6hIf6-jiGe_n48DKxpiTnFqbxQmptBwc01xNlDN7UgPz61uCAxOTUvtSTe2dHY0MTC1NLS0dCYCCUA2YApdA</recordid><startdate>20210211</startdate><enddate>20210211</enddate><creator>BRADLEY, JOE</creator><creator>GILCHREST, ALAN</creator><creator>CHITTARI, RAVIKIRAN</creator><creator>DEB, BODHI</creator><scope>EVB</scope></search><sort><creationdate>20210211</creationdate><title>SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION</title><author>BRADLEY, JOE ; GILCHREST, ALAN ; CHITTARI, RAVIKIRAN ; DEB, BODHI</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_CA3148599A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; fre</language><creationdate>2021</creationdate><toplevel>online_resources</toplevel><creatorcontrib>BRADLEY, JOE</creatorcontrib><creatorcontrib>GILCHREST, ALAN</creatorcontrib><creatorcontrib>CHITTARI, RAVIKIRAN</creatorcontrib><creatorcontrib>DEB, BODHI</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>BRADLEY, JOE</au><au>GILCHREST, ALAN</au><au>CHITTARI, RAVIKIRAN</au><au>DEB, BODHI</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION</title><date>2021-02-11</date><risdate>2021</risdate><abstract>The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. La présente invention vise de manière générale à faciliter le routage des communications. Plus spécifiquement, l'invention concerne des techniques pour transférer dynamiquement une messagerie entre un dispositif de réseau et un dispositif terminal à un type de robot logiciel en se basant sur des intentions identifiées à partir de la messagerie. L'invention concerne en outre des techniques pour suivre les performances du type sélectionné de robot logiciel pendant l'automatisation.</abstract><oa>free_for_read</oa></addata></record>
fulltext fulltext_linktorsrc
identifier
ispartof
issn
language eng ; fre
recordid cdi_epo_espacenet_CA3148599A1
source esp@cenet
title SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-12T10%3A31%3A38IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-epo_EVB&rft_val_fmt=info:ofi/fmt:kev:mtx:patent&rft.genre=patent&rft.au=BRADLEY,%20JOE&rft.date=2021-02-11&rft_id=info:doi/&rft_dat=%3Cepo_EVB%3ECA3148599A1%3C/epo_EVB%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true