INDEPENDENT CUSTOMER SERVICE AGENTS
Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call...
Gespeichert in:
| Hauptverfasser: | , , , , , |
|---|---|
| Format: | Patent |
| Sprache: | eng ; fre |
| Schlagworte: | |
| Online-Zugang: | Volltext bestellen |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | |
|---|---|
| container_issue | |
| container_start_page | |
| container_title | |
| container_volume | |
| creator | WEILAND, THOMAS J NICHOLSON, LORRAINE A JAY, JON R KAUFMAN, DONALD L INGLIS, ADRIAN PRATT, JEFFREY C |
| description | Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
Cette invention concerne des systèmes et des procédés permettant de mettre à jour et d'actionner des noeuds agents. Dans certains modes de réalisation, les appels, les contacts et d'autres unités de travail peuvent être acheminés vers des agents de service à la clientèle par l'intermédiaire d'une file d'attente centralisée sur la base de divers facteurs. Certains modes de réalisation peuvent permettre une tarification des appels adaptée au marché et une compensation des agents de service à la clientèle. |
| format | Patent |
| fullrecord | <record><control><sourceid>epo_EVB</sourceid><recordid>TN_cdi_epo_espacenet_CA2703737C</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>CA2703737C</sourcerecordid><originalsourceid>FETCH-epo_espacenet_CA2703737C3</originalsourceid><addsrcrecordid>eNrjZFD29HNxDXAFEn4hCs6hwSH-vq5BCsGuQWGezq4Kju5A4WAeBta0xJziVF4ozc0g7-Ya4uyhm1qQH59aXJCYnJqXWhLv7GhkbmBsbmzubExYBQDkuyH9</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>patent</recordtype></control><display><type>patent</type><title>INDEPENDENT CUSTOMER SERVICE AGENTS</title><source>esp@cenet</source><creator>WEILAND, THOMAS J ; NICHOLSON, LORRAINE A ; JAY, JON R ; KAUFMAN, DONALD L ; INGLIS, ADRIAN ; PRATT, JEFFREY C</creator><creatorcontrib>WEILAND, THOMAS J ; NICHOLSON, LORRAINE A ; JAY, JON R ; KAUFMAN, DONALD L ; INGLIS, ADRIAN ; PRATT, JEFFREY C</creatorcontrib><description>Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
Cette invention concerne des systèmes et des procédés permettant de mettre à jour et d'actionner des noeuds agents. Dans certains modes de réalisation, les appels, les contacts et d'autres unités de travail peuvent être acheminés vers des agents de service à la clientèle par l'intermédiaire d'une file d'attente centralisée sur la base de divers facteurs. Certains modes de réalisation peuvent permettre une tarification des appels adaptée au marché et une compensation des agents de service à la clientèle.</description><language>eng ; fre</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRICITY ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR ; TELEPHONIC COMMUNICATION</subject><creationdate>2016</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20160816&DB=EPODOC&CC=CA&NR=2703737C$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,780,885,25564,76547</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20160816&DB=EPODOC&CC=CA&NR=2703737C$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>WEILAND, THOMAS J</creatorcontrib><creatorcontrib>NICHOLSON, LORRAINE A</creatorcontrib><creatorcontrib>JAY, JON R</creatorcontrib><creatorcontrib>KAUFMAN, DONALD L</creatorcontrib><creatorcontrib>INGLIS, ADRIAN</creatorcontrib><creatorcontrib>PRATT, JEFFREY C</creatorcontrib><title>INDEPENDENT CUSTOMER SERVICE AGENTS</title><description>Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
Cette invention concerne des systèmes et des procédés permettant de mettre à jour et d'actionner des noeuds agents. Dans certains modes de réalisation, les appels, les contacts et d'autres unités de travail peuvent être acheminés vers des agents de service à la clientèle par l'intermédiaire d'une file d'attente centralisée sur la base de divers facteurs. Certains modes de réalisation peuvent permettre une tarification des appels adaptée au marché et une compensation des agents de service à la clientèle.</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRICITY</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2016</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZFD29HNxDXAFEn4hCs6hwSH-vq5BCsGuQWGezq4Kju5A4WAeBta0xJziVF4ozc0g7-Ya4uyhm1qQH59aXJCYnJqXWhLv7GhkbmBsbmzubExYBQDkuyH9</recordid><startdate>20160816</startdate><enddate>20160816</enddate><creator>WEILAND, THOMAS J</creator><creator>NICHOLSON, LORRAINE A</creator><creator>JAY, JON R</creator><creator>KAUFMAN, DONALD L</creator><creator>INGLIS, ADRIAN</creator><creator>PRATT, JEFFREY C</creator><scope>EVB</scope></search><sort><creationdate>20160816</creationdate><title>INDEPENDENT CUSTOMER SERVICE AGENTS</title><author>WEILAND, THOMAS J ; NICHOLSON, LORRAINE A ; JAY, JON R ; KAUFMAN, DONALD L ; INGLIS, ADRIAN ; PRATT, JEFFREY C</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_CA2703737C3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng ; fre</language><creationdate>2016</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRICITY</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>WEILAND, THOMAS J</creatorcontrib><creatorcontrib>NICHOLSON, LORRAINE A</creatorcontrib><creatorcontrib>JAY, JON R</creatorcontrib><creatorcontrib>KAUFMAN, DONALD L</creatorcontrib><creatorcontrib>INGLIS, ADRIAN</creatorcontrib><creatorcontrib>PRATT, JEFFREY C</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>WEILAND, THOMAS J</au><au>NICHOLSON, LORRAINE A</au><au>JAY, JON R</au><au>KAUFMAN, DONALD L</au><au>INGLIS, ADRIAN</au><au>PRATT, JEFFREY C</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>INDEPENDENT CUSTOMER SERVICE AGENTS</title><date>2016-08-16</date><risdate>2016</risdate><abstract>Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
Cette invention concerne des systèmes et des procédés permettant de mettre à jour et d'actionner des noeuds agents. Dans certains modes de réalisation, les appels, les contacts et d'autres unités de travail peuvent être acheminés vers des agents de service à la clientèle par l'intermédiaire d'une file d'attente centralisée sur la base de divers facteurs. Certains modes de réalisation peuvent permettre une tarification des appels adaptée au marché et une compensation des agents de service à la clientèle.</abstract><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext_linktorsrc |
| identifier | |
| ispartof | |
| issn | |
| language | eng ; fre |
| recordid | cdi_epo_espacenet_CA2703737C |
| source | esp@cenet |
| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION |
| title | INDEPENDENT CUSTOMER SERVICE AGENTS |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-29T10%3A25%3A42IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-epo_EVB&rft_val_fmt=info:ofi/fmt:kev:mtx:patent&rft.genre=patent&rft.au=WEILAND,%20THOMAS%20J&rft.date=2016-08-16&rft_id=info:doi/&rft_dat=%3Cepo_EVB%3ECA2703737C%3C/epo_EVB%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true |