COLLABORATIVE INTELLIGENT TASK PROCESSOR FOR INSURANCE CLAIMS

An insurance claim processing system, including \at least one computer including a processor and a memory device, an insurance claims database operating on the at least one computer, the insurance claims database configured to 5 store insurance claim data, an action plan database operating on the at least one computer, the action plan database storing a plurality of action plans, wherein each of the action plans includes one or more automated procedures performed to complete a task related to processing an insurance claim, a pattern analysis component operating on the at least one computer, the pattern analysis component 10 configured to identify patterns from the insurance claim data stored in the insurance claims database, and an automated task processor stored on the memory device and executable by the processor, the automated task processor configured to, identify an insurance claim processing task performable by an automated performer based on pattern matching performed by the pattern analysis component, 15 obtain insurance claim data related to the identified insurance claim processing task from the insurance claims database, for the identified insurance claim processing task, select an action plan from the action plan database based on the obtained insurance claim data, for the selected action plan, identify a set of one or more automated procedures included in the action plan, and cause execution of the 20 identified set of automated procedures included in the action plan. 0& K o LL x &I L oa