System and method for monitoring and handling telecommunication activity via a computer network

System and method for monitoring and handling telecommunication activity via a computer network

A configurable PSTN call-handling (CPC) service enable monitoring and custom responses to calls received over multiple subscriber lines (1037) associated with a user (1003). A CPC client program (1030) runs on a computer and presents a graphical interface (GUI) that allows the user to associate call...

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Hauptverfasser: LIN, GEOFFREY S, BRADBERRY, JOHN L, HENSEY, ROBERT G, SULLIVAN, PATRICK D
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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creator LIN, GEOFFREY S
BRADBERRY, JOHN L
HENSEY, ROBERT G
SULLIVAN, PATRICK D
description A configurable PSTN call-handling (CPC) service enable monitoring and custom responses to calls received over multiple subscriber lines (1037) associated with a user (1003). A CPC client program (1030) runs on a computer and presents a graphical interface (GUI) that allows the user to associate call handling options with call characteristics, such as caller, date, or time. The GUI also allows the user to customize the notification signals provided and to provide custom responses to certain callers, by associating call characteristics with various GUI appearances, Sound files, or images. The CPC relieves the communication network of performing certain call- handling functions, such as call forwarding, by moving decision making processes to the user's PC (1010). The user can remotely monitor any subscriber line associated with the user from any browser, because the communication network sends notifications directly to the IP address specified by the user, rather than the IP address associated with the subscriber line.
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subjects ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
title System and method for monitoring and handling telecommunication activity via a computer network
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