The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry
Purpose First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examin...
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| Veröffentlicht in: | VINE journal of information and knowledge management systems 2022-04, Vol.52 (2), p.243-269 |
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| container_title | VINE journal of information and knowledge management systems |
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| creator | Cheak, Audrey Poh Choo Chong, Chin Wei Yuen, Yee Yen |
| description | Purpose
First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention.
Design/methodology/approach
Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected.
Findings
The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly.
Practical implications
The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention.
Originality/value
Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap. |
| doi_str_mv | 10.1108/VJIKMS-07-2020-0140 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_emera</sourceid><recordid>TN_cdi_emerald_primary_10_1108_VJIKMS-07-2020-0140</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2772933206</sourcerecordid><originalsourceid>FETCH-LOGICAL-c320t-48b4a7270687e32a2b23843d8c90305f0eb9129482b7f3a87b28725a8488091a3</originalsourceid><addsrcrecordid>eNp1kb1OwzAUhSMEElXpE7BYYoEhcG0ntT2iip9CKwYKq-UkTklJ4tZOQHkPHhingYGBycfWd8691gmCUwyXGAO_en2YPy6fQ2AhAQIh4AgOghGBWISxgPjwV3OBj4OJcxsAwEwQhvko-Fq9aWRNqZHJ0a5VZdF0aKttqrdNYWqHVJ0N9-JDZ6hNil3bI0WNVGb2jNeNrvfKZ1QmKXzae20-S52tNapUrda68gRynWt05dD50i980Wc4XRWpqbM2bYz1D1nrGtudBEe5Kp2e_Jzj4OX2ZjW7DxdPd_PZ9SJMKYEmjHgSKUYYTDnTlCiSEMojmvFUAIU4B50ITETEScJyqjhLCGckVjziHARWdBycDblba3atdo3cmNbWfqQkjBFB_Zipp-hApdY4Z3Uut7aolO0kBtk3IIcGJDDZNyD7BryLDC7_davK7B_Tn9roN3Waijg</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2772933206</pqid></control><display><type>article</type><title>The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry</title><source>Standard: Emerald eJournal Premier Collection</source><creator>Cheak, Audrey Poh Choo ; Chong, Chin Wei ; Yuen, Yee Yen</creator><creatorcontrib>Cheak, Audrey Poh Choo ; Chong, Chin Wei ; Yuen, Yee Yen</creatorcontrib><description>Purpose
First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention.
Design/methodology/approach
Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected.
Findings
The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly.
Practical implications
The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention.
Originality/value
Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.</description><identifier>ISSN: 2059-5891</identifier><identifier>EISSN: 2059-5905</identifier><identifier>DOI: 10.1108/VJIKMS-07-2020-0140</identifier><language>eng</language><publisher>Bingley: Emerald Publishing Limited</publisher><subject>Competition ; Competitive advantage ; Customer services ; Design ; Electronic devices ; Empirical analysis ; Employees ; Engineers ; Hypotheses ; Information systems ; Internet ; Knowledge management ; Management systems ; Manufacturing ; Perceptions ; Portable computers ; Quality of service ; Research methodology ; Success ; Technology Acceptance Model ; Technology adoption ; Technology utilization ; Workers</subject><ispartof>VINE journal of information and knowledge management systems, 2022-04, Vol.52 (2), p.243-269</ispartof><rights>Emerald Publishing Limited</rights><rights>Emerald Publishing Limited.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c320t-48b4a7270687e32a2b23843d8c90305f0eb9129482b7f3a87b28725a8488091a3</citedby><cites>FETCH-LOGICAL-c320t-48b4a7270687e32a2b23843d8c90305f0eb9129482b7f3a87b28725a8488091a3</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/VJIKMS-07-2020-0140/full/html$$EHTML$$P50$$Gemerald$$H</linktohtml><link.rule.ids>314,776,780,21676,27903,27904,53222</link.rule.ids></links><search><creatorcontrib>Cheak, Audrey Poh Choo</creatorcontrib><creatorcontrib>Chong, Chin Wei</creatorcontrib><creatorcontrib>Yuen, Yee Yen</creatorcontrib><title>The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry</title><title>VINE journal of information and knowledge management systems</title><description>Purpose
First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention.
Design/methodology/approach
Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected.
Findings
The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly.
Practical implications
The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention.
Originality/value
Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.</description><subject>Competition</subject><subject>Competitive advantage</subject><subject>Customer services</subject><subject>Design</subject><subject>Electronic devices</subject><subject>Empirical analysis</subject><subject>Employees</subject><subject>Engineers</subject><subject>Hypotheses</subject><subject>Information systems</subject><subject>Internet</subject><subject>Knowledge management</subject><subject>Management systems</subject><subject>Manufacturing</subject><subject>Perceptions</subject><subject>Portable computers</subject><subject>Quality of service</subject><subject>Research methodology</subject><subject>Success</subject><subject>Technology Acceptance Model</subject><subject>Technology adoption</subject><subject>Technology utilization</subject><subject>Workers</subject><issn>2059-5891</issn><issn>2059-5905</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>BENPR</sourceid><recordid>eNp1kb1OwzAUhSMEElXpE7BYYoEhcG0ntT2iip9CKwYKq-UkTklJ4tZOQHkPHhingYGBycfWd8691gmCUwyXGAO_en2YPy6fQ2AhAQIh4AgOghGBWISxgPjwV3OBj4OJcxsAwEwQhvko-Fq9aWRNqZHJ0a5VZdF0aKttqrdNYWqHVJ0N9-JDZ6hNil3bI0WNVGb2jNeNrvfKZ1QmKXzae20-S52tNapUrda68gRynWt05dD50i980Wc4XRWpqbM2bYz1D1nrGtudBEe5Kp2e_Jzj4OX2ZjW7DxdPd_PZ9SJMKYEmjHgSKUYYTDnTlCiSEMojmvFUAIU4B50ITETEScJyqjhLCGckVjziHARWdBycDblba3atdo3cmNbWfqQkjBFB_Zipp-hApdY4Z3Uut7aolO0kBtk3IIcGJDDZNyD7BryLDC7_davK7B_Tn9roN3Waijg</recordid><startdate>20220428</startdate><enddate>20220428</enddate><creator>Cheak, Audrey Poh Choo</creator><creator>Chong, Chin Wei</creator><creator>Yuen, Yee Yen</creator><general>Emerald Publishing Limited</general><general>Emerald Group Publishing Limited</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>7SC</scope><scope>7TA</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>8FD</scope><scope>8FE</scope><scope>8FG</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>ARAPS</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>CNYFK</scope><scope>DWQXO</scope><scope>E3H</scope><scope>F2A</scope><scope>F~G</scope><scope>HCIFZ</scope><scope>JG9</scope><scope>JQ2</scope><scope>K6~</scope><scope>L.-</scope><scope>L.0</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope><scope>M0C</scope><scope>M1O</scope><scope>P5Z</scope><scope>P62</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PYYUZ</scope><scope>Q9U</scope></search><sort><creationdate>20220428</creationdate><title>The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry</title><author>Cheak, Audrey Poh Choo ; Chong, Chin Wei ; Yuen, Yee Yen</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c320t-48b4a7270687e32a2b23843d8c90305f0eb9129482b7f3a87b28725a8488091a3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Competition</topic><topic>Competitive advantage</topic><topic>Customer services</topic><topic>Design</topic><topic>Electronic devices</topic><topic>Empirical analysis</topic><topic>Employees</topic><topic>Engineers</topic><topic>Hypotheses</topic><topic>Information systems</topic><topic>Internet</topic><topic>Knowledge management</topic><topic>Management systems</topic><topic>Manufacturing</topic><topic>Perceptions</topic><topic>Portable computers</topic><topic>Quality of service</topic><topic>Research methodology</topic><topic>Success</topic><topic>Technology Acceptance Model</topic><topic>Technology adoption</topic><topic>Technology utilization</topic><topic>Workers</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Cheak, Audrey Poh Choo</creatorcontrib><creatorcontrib>Chong, Chin Wei</creatorcontrib><creatorcontrib>Yuen, Yee Yen</creatorcontrib><collection>CrossRef</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>Computer and Information Systems Abstracts</collection><collection>Materials Business File</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Technology Research Database</collection><collection>ProQuest SciTech Collection</collection><collection>ProQuest Technology Collection</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>Advanced Technologies & Aerospace Collection</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Technology Collection</collection><collection>ProQuest One Community College</collection><collection>Library & Information Science Collection</collection><collection>ProQuest Central Korea</collection><collection>Library & Information Sciences Abstracts (LISA)</collection><collection>Library & Information Science Abstracts (LISA)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>SciTech Premium Collection</collection><collection>Materials Research Database</collection><collection>ProQuest Computer Science Collection</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><collection>ABI/INFORM Global</collection><collection>Library Science Database</collection><collection>Advanced Technologies & Aerospace Database</collection><collection>ProQuest Advanced Technologies & Aerospace Collection</collection><collection>ProQuest One Business</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ABI/INFORM Collection China</collection><collection>ProQuest Central Basic</collection><jtitle>VINE journal of information and knowledge management systems</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Cheak, Audrey Poh Choo</au><au>Chong, Chin Wei</au><au>Yuen, Yee Yen</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry</atitle><jtitle>VINE journal of information and knowledge management systems</jtitle><date>2022-04-28</date><risdate>2022</risdate><volume>52</volume><issue>2</issue><spage>243</spage><epage>269</epage><pages>243-269</pages><issn>2059-5891</issn><eissn>2059-5905</eissn><abstract>Purpose
First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention.
Design/methodology/approach
Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected.
Findings
The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly.
Practical implications
The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention.
Originality/value
Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.</abstract><cop>Bingley</cop><pub>Emerald Publishing Limited</pub><doi>10.1108/VJIKMS-07-2020-0140</doi><tpages>27</tpages></addata></record> |
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| identifier | ISSN: 2059-5891 |
| ispartof | VINE journal of information and knowledge management systems, 2022-04, Vol.52 (2), p.243-269 |
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| source | Standard: Emerald eJournal Premier Collection |
| subjects | Competition Competitive advantage Customer services Design Electronic devices Empirical analysis Employees Engineers Hypotheses Information systems Internet Knowledge management Management systems Manufacturing Perceptions Portable computers Quality of service Research methodology Success Technology Acceptance Model Technology adoption Technology utilization Workers |
| title | The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry |
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