Reuse of service concept elements for modular service design
PurposeThis research investigates the systematic reuse of service concept elements within modular service design, aiming to offer actionable insights into effective conceptualization of services and extending methodological underpinnings to enhance the approach of service design.Design/methodology/a...
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| Veröffentlicht in: | International journal of service industry management 2024-12, Vol.35 (6), p.216-241 |
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| container_title | International journal of service industry management |
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| creator | Hunke, Fabian Satzger, Gerhard Tuunanen, Tuure |
| description | PurposeThis research investigates the systematic reuse of service concept elements within modular service design, aiming to offer actionable insights into effective conceptualization of services and extending methodological underpinnings to enhance the approach of service design.Design/methodology/approachEmploying a design science research approach, this study investigates the intentional and targeted reuse of service concept elements for modular service design. It develops four general design principles and applies them in a real-world context to demonstrate and evaluate the purposeful integration of service concept elements.FindingsThis research reveals the efficacy of reusing service concept elements for modular service design, highlighting the benefits of this approach in conceptualizing new services. It theorizes generalizable design knowledge by formalizing four design principles that allow to underpin the reuse of service concept elements.Originality/valueThis research contributes to service design literature by providing actionable insights into the systematic reuse of service concept elements, particularly within the framework of modular service design. We develop and test general design principles and, specifically, apply them for analytics-based digital services. |
| doi_str_mv | 10.1108/JOSM-04-2024-0171 |
| format | Article |
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| identifier | ISSN: 1757-5818 |
| ispartof | International journal of service industry management, 2024-12, Vol.35 (6), p.216-241 |
| issn | 1757-5818 1757-5826 |
| language | eng |
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| source | Standard: Emerald eJournal Premier Collection |
| subjects | Customer services Designers Efficiency Innovations Manufacturers Operations management Service design |
| title | Reuse of service concept elements for modular service design |
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