Customer knowledge management, innovation capability and business performance: a case study of the banking industry

Purpose – This paper aims to examine the effect of customer knowledge management (CKM) on continuous innovation and firm performance in 35 private banks in Guilan (Iran). CKM emerges as an important and effective system for innovation capability and firm performance. However, the role of CKM in inno...

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Veröffentlicht in:	Journal of knowledge management 2014-01, Vol.18 (3), p.591-610
Hauptverfasser:	Taherparvar, Nastaran, Esmaeilpour, Reza, Dostar, Mohammad
Format:	Artikel
Sprache:	eng
Schlagworte:	Bank management Banking Banks Business Case studies Competition Competitive advantage Customers Explicit knowledge Information & knowledge management Innovation Innovations Knowledge management Literature reviews Market shares Mathematical analysis Product development Surveys
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