Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty

Purpose The quality assessment of e-commerce services is of particular research interest, as it has been widely found that quality is directly linked to customer satisfaction and loyalty, which in turn leads to improved sales results, the creation of reputation and enhanced competitiveness for activ...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	International journal of quality and service sciences 2019-12, Vol.11 (4), p.576-587
Hauptverfasser:	Tzavlopoulos, Ιoannis, Gotzamani, Katerina, Andronikidis, Andreas, Vassiliadis, Chris
Format:	Artikel
Sprache:	eng
Schlagworte:	Brand loyalty Competitive advantage Consumer behavior Consumers Customer satisfaction Customer services Customization Electronic commerce Internet Perceptions Quality of service State employees Usability
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!