A Lean Six Sigma program in higher education
Purpose – The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional env...
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| Veröffentlicht in: | The International journal of quality & reliability management 2015-10, Vol.32 (9), p.951-969 |
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| container_end_page | 969 |
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| container_issue | 9 |
| container_start_page | 951 |
| container_title | The International journal of quality & reliability management |
| container_volume | 32 |
| creator | Svensson, Carsten Antony, Jiju Ba-Essa, Mohamed Bakhsh, Majed Albliwi, Saja |
| description | Purpose
– The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment.
Design/methodology/approach
– The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature.
Findings
– The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification.
Research limitations/implications
– This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners.
Originality/value
– This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education. |
| doi_str_mv | 10.1108/IJQRM-09-2014-0141 |
| format | Article |
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– The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment.
Design/methodology/approach
– The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature.
Findings
– The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification.
Research limitations/implications
– This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners.
Originality/value
– This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education.</description><identifier>ISSN: 0265-671X</identifier><identifier>EISSN: 1758-6682</identifier><identifier>DOI: 10.1108/IJQRM-09-2014-0141</identifier><language>eng</language><publisher>Bradford: Emerald Group Publishing Limited</publisher><subject>Belts ; Business ; Case studies ; Certification ; Colleges & universities ; Customer satisfaction ; Defects ; Design of experiments ; Education ; Efficiency ; Higher education ; Lean manufacturing ; Management science & operations ; Methodology ; Methods ; Quality control & reliability ; Quality management ; Quality management/systems ; Six Sigma ; Training ; Universities</subject><ispartof>The International journal of quality & reliability management, 2015-10, Vol.32 (9), p.951-969</ispartof><rights>Emerald Group Publishing Limited</rights><rights>Emerald Group Publishing Limited 2015</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c425t-9f361be45a4e22093555a7f7e2811e76e27c3841a59bb5cac784fc6d26d05253</citedby><cites>FETCH-LOGICAL-c425t-9f361be45a4e22093555a7f7e2811e76e27c3841a59bb5cac784fc6d26d05253</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/IJQRM-09-2014-0141/full/pdf$$EPDF$$P50$$Gemerald$$H</linktopdf><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/IJQRM-09-2014-0141/full/html$$EHTML$$P50$$Gemerald$$H</linktohtml><link.rule.ids>314,776,780,961,11614,27901,27902,52661,52664</link.rule.ids></links><search><creatorcontrib>Svensson, Carsten</creatorcontrib><creatorcontrib>Antony, Jiju</creatorcontrib><creatorcontrib>Ba-Essa, Mohamed</creatorcontrib><creatorcontrib>Bakhsh, Majed</creatorcontrib><creatorcontrib>Albliwi, Saja</creatorcontrib><title>A Lean Six Sigma program in higher education</title><title>The International journal of quality & reliability management</title><description>Purpose
– The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment.
Design/methodology/approach
– The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature.
Findings
– The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification.
Research limitations/implications
– This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners.
Originality/value
– This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education.</description><subject>Belts</subject><subject>Business</subject><subject>Case studies</subject><subject>Certification</subject><subject>Colleges & universities</subject><subject>Customer satisfaction</subject><subject>Defects</subject><subject>Design of experiments</subject><subject>Education</subject><subject>Efficiency</subject><subject>Higher education</subject><subject>Lean manufacturing</subject><subject>Management science & operations</subject><subject>Methodology</subject><subject>Methods</subject><subject>Quality control & reliability</subject><subject>Quality management</subject><subject>Quality management/systems</subject><subject>Six Sigma</subject><subject>Training</subject><subject>Universities</subject><issn>0265-671X</issn><issn>1758-6682</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2015</creationdate><recordtype>article</recordtype><sourceid>BENPR</sourceid><recordid>eNptkE1LAzEURYMoWKt_wNWAGxdG8zKTZLIsxWqlImoX7kKaedNOmY-adED_val1o7i4vM25j8sh5BzYNQDLb6YPzy-PlGnKGWQ0Bg7IAJTIqZQ5PyQDxqWgUsHbMTkJYc0Y4wB8QK5GyQxtm7xWHzHLxiYb3y29bZKqTVbVcoU-waJ3dlt17Sk5Km0d8OznDsl8cjsf39PZ0910PJpRl3GxpbpMJSwwEzZDzplOhRBWlQp5DoBKIlcuzTOwQi8Wwlmn8qx0suCyYIKLdEgu92_jlPcew9Y0VXBY17bFrg8GlORMKaF1RC_-oOuu920cFynIMw1M8UjxPeV8F4LH0mx81Vj_aYCZnT_z7c8wbXb-zM5fLMG-hA16Wxf_d345T78AFkpu2Q</recordid><startdate>20151005</startdate><enddate>20151005</enddate><creator>Svensson, Carsten</creator><creator>Antony, Jiju</creator><creator>Ba-Essa, Mohamed</creator><creator>Bakhsh, Majed</creator><creator>Albliwi, Saja</creator><general>Emerald Group Publishing Limited</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>7TA</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>8AO</scope><scope>8FD</scope><scope>8FE</scope><scope>8FG</scope><scope>8FI</scope><scope>ABJCF</scope><scope>AFKRA</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>F~G</scope><scope>HCIFZ</scope><scope>JG9</scope><scope>K6~</scope><scope>K8~</scope><scope>L.-</scope><scope>L.0</scope><scope>L6V</scope><scope>M0C</scope><scope>M0T</scope><scope>M2T</scope><scope>M7S</scope><scope>PHGZM</scope><scope>PHGZT</scope><scope>PJZUB</scope><scope>PKEHL</scope><scope>PPXIY</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQGLB</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PTHSS</scope><scope>Q9U</scope></search><sort><creationdate>20151005</creationdate><title>A Lean Six Sigma program in higher education</title><author>Svensson, Carsten ; Antony, Jiju ; Ba-Essa, Mohamed ; Bakhsh, Majed ; Albliwi, Saja</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c425t-9f361be45a4e22093555a7f7e2811e76e27c3841a59bb5cac784fc6d26d05253</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2015</creationdate><topic>Belts</topic><topic>Business</topic><topic>Case studies</topic><topic>Certification</topic><topic>Colleges & universities</topic><topic>Customer satisfaction</topic><topic>Defects</topic><topic>Design of experiments</topic><topic>Education</topic><topic>Efficiency</topic><topic>Higher education</topic><topic>Lean manufacturing</topic><topic>Management science & operations</topic><topic>Methodology</topic><topic>Methods</topic><topic>Quality control & reliability</topic><topic>Quality management</topic><topic>Quality management/systems</topic><topic>Six Sigma</topic><topic>Training</topic><topic>Universities</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Svensson, Carsten</creatorcontrib><creatorcontrib>Antony, Jiju</creatorcontrib><creatorcontrib>Ba-Essa, Mohamed</creatorcontrib><creatorcontrib>Bakhsh, Majed</creatorcontrib><creatorcontrib>Albliwi, Saja</creatorcontrib><collection>CrossRef</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>Materials Business File</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ProQuest Pharma Collection</collection><collection>Technology Research Database</collection><collection>ProQuest SciTech Collection</collection><collection>ProQuest Technology Collection</collection><collection>Hospital Premium Collection</collection><collection>Materials Science & Engineering Collection</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Technology Collection (ProQuest)</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>SciTech Premium Collection</collection><collection>Materials Research Database</collection><collection>ProQuest Business Collection</collection><collection>DELNET Management Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>ProQuest Engineering Collection</collection><collection>ABI/INFORM Global</collection><collection>Healthcare Administration Database</collection><collection>Telecommunications Database</collection><collection>Engineering Database</collection><collection>ProQuest Central (New)</collection><collection>ProQuest One Academic (New)</collection><collection>ProQuest Health & Medical Research Collection</collection><collection>ProQuest One Academic Middle East (New)</collection><collection>ProQuest One Health & Nursing</collection><collection>One Business (ProQuest)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Applied & Life Sciences</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>Engineering Collection</collection><collection>ProQuest Central Basic</collection><jtitle>The International journal of quality & reliability management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Svensson, Carsten</au><au>Antony, Jiju</au><au>Ba-Essa, Mohamed</au><au>Bakhsh, Majed</au><au>Albliwi, Saja</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>A Lean Six Sigma program in higher education</atitle><jtitle>The International journal of quality & reliability management</jtitle><date>2015-10-05</date><risdate>2015</risdate><volume>32</volume><issue>9</issue><spage>951</spage><epage>969</epage><pages>951-969</pages><issn>0265-671X</issn><eissn>1758-6682</eissn><abstract>Purpose
– The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment.
Design/methodology/approach
– The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature.
Findings
– The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification.
Research limitations/implications
– This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners.
Originality/value
– This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education.</abstract><cop>Bradford</cop><pub>Emerald Group Publishing Limited</pub><doi>10.1108/IJQRM-09-2014-0141</doi><tpages>19</tpages><oa>free_for_read</oa></addata></record> |
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| identifier | ISSN: 0265-671X |
| ispartof | The International journal of quality & reliability management, 2015-10, Vol.32 (9), p.951-969 |
| issn | 0265-671X 1758-6682 |
| language | eng |
| recordid | cdi_emerald_primary_10_1108_IJQRM-09-2014-0141 |
| source | Emerald A-Z Current Journals |
| subjects | Belts Business Case studies Certification Colleges & universities Customer satisfaction Defects Design of experiments Education Efficiency Higher education Lean manufacturing Management science & operations Methodology Methods Quality control & reliability Quality management Quality management/systems Six Sigma Training Universities |
| title | A Lean Six Sigma program in higher education |
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