Performance-based service quality model in postgraduate education

Purpose The purpose of this paper is to promote and analytically verify an advanced assessment design to evaluate service quality (SQ) especially in postgraduate higher education. Design/methodology/approach This research adopts a quantitative approach through a survey method. A structured questionn...

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Veröffentlicht in:	The International journal of quality & reliability management 2017-01, Vol.34 (5), p.626-648
Hauptverfasser:	Khalaf, Magdy A, Khourshed, Nevien
Format:	Artikel
Sprache:	eng
Schlagworte:	Brand loyalty Consumers Customer services Graduate students Higher education Internal customers Perceptions Quality of service Research methodology Researchers Students Studies
Online-Zugang:	Volltext
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