Measuring the maturity of service supply chain process: a new framework

PurposeThe aim of this study is to develop a framework for measuring of service supply chain (SSC) maturity process.Design/methodology/approachThe main framework of the SSC maturity was developed by reviewing the concepts and models of SSC, business excellence, maturity and supply chain performance...

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Veröffentlicht in:	International journal of productivity and performance management 2022-01, Vol.71 (1), p.245-288
Hauptverfasser:	Balouei Jamkhaneh, Hadi, Safaei Ghadikolaei, Abdol Hamid
Format:	Artikel
Sprache:	eng
Schlagworte:	Accountability Business metrics Competitive advantage Consumers Criteria Customer satisfaction Customer services Global economy Logistics Management systems Performance evaluation Performance management Quality of service Suppliers Supply chain management Supply chains
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