The costs and benefits of going beyond the call of duty

Purpose Past research has generally associated organizational citizenship behavior (OCB) with positive individual and organizational outcomes, paying little attention to its possible costs for individuals. Drawing from the conservation of resource theory (COR), the purpose of this paper is to addres...

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Veröffentlicht in:	International journal of productivity and performance management 2020-02, Vol.69 (2), p.252-270
Hauptverfasser:	Kaur, Navneet, Kang, Lakhwinder Singh
Format:	Artikel
Sprache:	eng
Schlagworte:	Banking industry Behavior Consumption Customer services Economic reform Employees Employment Job satisfaction Multivariate statistical analysis Organizational aspects Overloading Private banking Private sector Psychological factors Public sector Random sampling Regression analysis Resource conservation Wages & salaries
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