Middle-range theorizing on logistics customer service

Purpose The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas. Design/methodology/approa...

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Veröffentlicht in:	International journal of physical distribution & logistics management 2018-02, Vol.48 (1), p.2-18
Hauptverfasser:	Pellathy, Daniel A., In, Joonhwan, Mollenkopf, Diane A., Stank, Theodore P.
Format:	Artikel
Sprache:	eng
Schlagworte:	Boundary conditions Customer services Literature reviews Logistics Logistics management Quality of service Researchers Supply chains
Online-Zugang:	Volltext
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