Performance indicators: healthcare professionals’ views

Purpose – The purpose of this paper is to capture factors behind professional views of indicator usefulness as a common structure for assessing healthcare performance and their important characteristics to design limited key performance indicators (PIs) for holistic hospital management. Design/metho...

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Veröffentlicht in:	International journal of health care quality assurance 2016-08, Vol.29 (7), p.801-815
Hauptverfasser:	Gu, Xiuzhu, Itoh, Kenji
Format:	Artikel
Sprache:	eng
Schlagworte:	Adult Business metrics Efficiency Expenditures Female Health & social care Health administration Health Knowledge, Attitudes, Practice Health service delivery Health service quality Hospital administration Hospital Administrators - psychology Humans Male Medical personnel Medical Staff, Hospital - psychology Middle Aged Mortality Nosocomial infections Occupational safety Operations management Patient safety Patient satisfaction Perceptions Performance evaluation Performance indicators Principal components analysis Professional attitudes Professionals Quality improvement Quality Indicators, Health Care Quality of care Quality of service Questionnaires Response rates Stakeholders Strategic management Supervisor-Subordinate interactions Surveys and Questionnaires Usefulness Variance analysis
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