The meaning of hospitality: do employees understand?

Purpose This paper explores how hospitality frontline employees understand, interpret and practice “hospitality” in a hotel industry context. Design/methodology/approach Framed by interpretivist and phenomenological approaches a dual-stage semi-structured interview study design was conducted. A samp...

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Bibliographische Detailangaben

Veröffentlicht in:	International journal of contemporary hospitality management 2017-01, Vol.29 (5), p.1282-1304
Hauptverfasser:	Golubovskaya, Maria, Robinson, Richard N.S, Solnet, David
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer services Employees Hospitality industry Hotels & motels Philosophy
Online-Zugang:	Volltext
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