Integrating a rich picture diagram and causal loop diagram to model stakeholder engagement in building refurbishment projects

PurposeThe more contemporary views on managing projects recommend stakeholder engagement as an important part of the process. Challenges have been reported when attempting to involve project stakeholders in a construction project due to the complexity of the processes. In projects such as refurbishm...

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Veröffentlicht in:Engineering, construction, and architectural management construction, and architectural management, 2021-07, Vol.28 (7), p.1929-1951
Hauptverfasser: Seki, Yuri, Sutrisna, Monty, Olanipekun, Ayokunle Olubunmi
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container_end_page 1951
container_issue 7
container_start_page 1929
container_title Engineering, construction, and architectural management
container_volume 28
creator Seki, Yuri
Sutrisna, Monty
Olanipekun, Ayokunle Olubunmi
description PurposeThe more contemporary views on managing projects recommend stakeholder engagement as an important part of the process. Challenges have been reported when attempting to involve project stakeholders in a construction project due to the complexity of the processes. In projects such as refurbishment projects, the efforts to incorporate end users' needs and preferences into spatial environmental functions increase the complexity of stakeholder engagement during the journey of the project. This paper presents a unique technique used to integrate different tools within the system enquiry methodology in modelling the project stakeholder engagement process for refurbishment projects.Design/methodology/approachAiming to address the problem, system dynamics (SD) has been selected as the most suitable method for modelling the dynamic behaviour of this complex system over time. A tool known as a rich picture diagram (RPD) is proposed as the precursor of the development of a causal loop diagram (CLD) to facilitate a more holistic abstraction for applicable solutions. An example of a single case study involving the refurbishment of a higher education building project is presented to explain the analysis undertaken in the process of developing the CLD that models the dynamic behaviour within end-user stakeholder engagement.FindingsThis paper demonstrates the complementarity capabilities of the soft and hard systems of enquiry in modelling stakeholder's dynamics within the refurbishment construction contexts. The RPD soft system tool was found useful to congregate diverse stakeholder expressions and experiences of a complex system in a holistic manner. Subsequently, the development of the CLD was fully guided by the information and relationship captured and presented in the RPD to yield a representative system model. Furthermore, this paper also reports the dynamics of the actors, situations, events and their inter-relationship found in the presented refurbishment project.Originality/valueThis paper enriches the techniques within the system enquiry methodology by integrating hard and soft system tools for dynamic process modelling purposes. This is particularly achieved by utilizing the RPD as the precursor of SD that provides a useful way for researchers and stakeholders to fully understand the dynamics and develop robust systemic interventions to optimize end-user stakeholder engagement during the journey of refurbishment projects, particularly of higher education
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Challenges have been reported when attempting to involve project stakeholders in a construction project due to the complexity of the processes. In projects such as refurbishment projects, the efforts to incorporate end users' needs and preferences into spatial environmental functions increase the complexity of stakeholder engagement during the journey of the project. This paper presents a unique technique used to integrate different tools within the system enquiry methodology in modelling the project stakeholder engagement process for refurbishment projects.Design/methodology/approachAiming to address the problem, system dynamics (SD) has been selected as the most suitable method for modelling the dynamic behaviour of this complex system over time. A tool known as a rich picture diagram (RPD) is proposed as the precursor of the development of a causal loop diagram (CLD) to facilitate a more holistic abstraction for applicable solutions. An example of a single case study involving the refurbishment of a higher education building project is presented to explain the analysis undertaken in the process of developing the CLD that models the dynamic behaviour within end-user stakeholder engagement.FindingsThis paper demonstrates the complementarity capabilities of the soft and hard systems of enquiry in modelling stakeholder's dynamics within the refurbishment construction contexts. The RPD soft system tool was found useful to congregate diverse stakeholder expressions and experiences of a complex system in a holistic manner. Subsequently, the development of the CLD was fully guided by the information and relationship captured and presented in the RPD to yield a representative system model. 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An example of a single case study involving the refurbishment of a higher education building project is presented to explain the analysis undertaken in the process of developing the CLD that models the dynamic behaviour within end-user stakeholder engagement.FindingsThis paper demonstrates the complementarity capabilities of the soft and hard systems of enquiry in modelling stakeholder's dynamics within the refurbishment construction contexts. The RPD soft system tool was found useful to congregate diverse stakeholder expressions and experiences of a complex system in a holistic manner. Subsequently, the development of the CLD was fully guided by the information and relationship captured and presented in the RPD to yield a representative system model. Furthermore, this paper also reports the dynamics of the actors, situations, events and their inter-relationship found in the presented refurbishment project.Originality/valueThis paper enriches the techniques within the system enquiry methodology by integrating hard and soft system tools for dynamic process modelling purposes. This is particularly achieved by utilizing the RPD as the precursor of SD that provides a useful way for researchers and stakeholders to fully understand the dynamics and develop robust systemic interventions to optimize end-user stakeholder engagement during the journey of refurbishment projects, particularly of higher education buildings.</abstract><cop>Bradford</cop><pub>Emerald Publishing Limited</pub><doi>10.1108/ECAM-05-2020-0342</doi><tpages>23</tpages></addata></record>
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ispartof Engineering, construction, and architectural management, 2021-07, Vol.28 (7), p.1929-1951
issn 0969-9988
1365-232X
language eng
recordid cdi_emerald_primary_10_1108_ECAM-05-2020-0342
source Emerald Complete Journals
subjects Building construction
Buildings
Complex systems
Complexity
Construction
Design
Education
End users
Higher education
Methodology
Modelling
Precursors
Refurbishment
Stakeholders
System dynamics
title Integrating a rich picture diagram and causal loop diagram to model stakeholder engagement in building refurbishment projects
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