Building organizational trust through internal communication
PurposeAlthough multiple research studies disclosed that internal communication is effective in building trust within organizations, the link between employees' satisfaction with internal communication and their trust in their employers has not been explored. The paper explores the interrelatio...
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| Veröffentlicht in: | Corporate communications 2021-02, Vol.26 (1), p.70-83 |
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| container_title | Corporate communications |
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| creator | Pološki Vokić, Nina Rimac Bilušić, Milka Najjar, Dijana |
| description | PurposeAlthough multiple research studies disclosed that internal communication is effective in building trust within organizations, the link between employees' satisfaction with internal communication and their trust in their employers has not been explored. The paper explores the interrelationship between eight facets of internal communication satisfaction (ICS) and five dimensions of organizational trust (OT).Design/methodology/approachThe quantitative questionnaire-based field research was conducted on a sample of 289 employees. For the assessment of the ICS, the Internal Communication Satisfaction Scale – UPZIK developed by Tkalac Vercic et al. (2009) was used. OT was assessed using the scale developed by Shockley-Zalabak et al. (2000).FindingsThe research revealed a statistically significant positive relationship between the ICS and OT, both when considering five individual OT dimensions and the overall OT. Moreover, two ICS dimensions – “Satisfaction with communication climate” and “Satisfaction with communication with immediate supervisor” – were found to be the strongest predictors of OT.Originality/valueThe research adds to the discussion of antecedents of trust in organizations by positioning the ICS as a powerful generator of OT. |
| doi_str_mv | 10.1108/CCIJ-01-2020-0023 |
| format | Article |
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Moreover, two ICS dimensions – “Satisfaction with communication climate” and “Satisfaction with communication with immediate supervisor” – were found to be the strongest predictors of OT.Originality/valueThe research adds to the discussion of antecedents of trust in organizations by positioning the ICS as a powerful generator of OT.</description><identifier>ISSN: 1356-3289</identifier><identifier>EISSN: 1758-6046</identifier><identifier>DOI: 10.1108/CCIJ-01-2020-0023</identifier><language>eng</language><publisher>Bradford: Emerald Publishing Limited</publisher><subject>Business communications ; Communication ; Competitive advantage ; Employees ; Job satisfaction ; Management of crises ; Managers ; Organizational learning ; Organizations ; Strategic management ; Trust ; Trustworthiness ; Workplace diversity</subject><ispartof>Corporate communications, 2021-02, Vol.26 (1), p.70-83</ispartof><rights>Emerald Publishing Limited</rights><rights>Emerald Publishing Limited 2020</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c314t-bd838a1c29012a5138e71c99fbc10b57033a9ac76eaedf38091f0dc9f4fbe2103</citedby><cites>FETCH-LOGICAL-c314t-bd838a1c29012a5138e71c99fbc10b57033a9ac76eaedf38091f0dc9f4fbe2103</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/CCIJ-01-2020-0023/full/html$$EHTML$$P50$$Gemerald$$H</linktohtml><link.rule.ids>314,776,780,961,11614,27901,27902,52664</link.rule.ids></links><search><creatorcontrib>Pološki Vokić, Nina</creatorcontrib><creatorcontrib>Rimac Bilušić, Milka</creatorcontrib><creatorcontrib>Najjar, Dijana</creatorcontrib><title>Building organizational trust through internal communication</title><title>Corporate communications</title><description>PurposeAlthough multiple research studies disclosed that internal communication is effective in building trust within organizations, the link between employees' satisfaction with internal communication and their trust in their employers has not been explored. 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Moreover, two ICS dimensions – “Satisfaction with communication climate” and “Satisfaction with communication with immediate supervisor” – were found to be the strongest predictors of OT.Originality/valueThe research adds to the discussion of antecedents of trust in organizations by positioning the ICS as a powerful generator of OT.</description><subject>Business communications</subject><subject>Communication</subject><subject>Competitive advantage</subject><subject>Employees</subject><subject>Job satisfaction</subject><subject>Management of crises</subject><subject>Managers</subject><subject>Organizational learning</subject><subject>Organizations</subject><subject>Strategic management</subject><subject>Trust</subject><subject>Trustworthiness</subject><subject>Workplace diversity</subject><issn>1356-3289</issn><issn>1758-6046</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2021</creationdate><recordtype>article</recordtype><sourceid>BENPR</sourceid><recordid>eNptkE1LxDAQhoMouK7-AG8Fz9GZpB8JeNHix8qCFz2HNE13s7TNmrQH_fW2rhfB0wzD874MDyGXCNeIIG7KcvVCASkDBhSA8SOywCITNIc0P552nuWUMyFPyVmMOwAoJMoFub0fXVu7fpP4sNG9-9KD871ukyGMcUiGbfDjZpu4frBhPhvfdWPvzA92Tk4a3UZ78TuX5P3x4a18puvXp1V5t6aGYzrQqhZcaDRMAjKdIRe2QCNlUxmEKiuAcy21KXKrbd1wARIbqI1s0qayDIEvydWhdx_8x2jjoHZ-nN-JimU8nRoEyonCA2WCjzHYRu2D63T4VAhqlqRmSQpQzZLULGnKwCFjOxt0W_8b-eOVfwM4WGi6</recordid><startdate>20210216</startdate><enddate>20210216</enddate><creator>Pološki Vokić, Nina</creator><creator>Rimac Bilušić, Milka</creator><creator>Najjar, Dijana</creator><general>Emerald Publishing Limited</general><general>Emerald Group Publishing Limited</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>8FE</scope><scope>8FG</scope><scope>8FI</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>ARAPS</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>CNYFK</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GNUQQ</scope><scope>HCIFZ</scope><scope>K6~</scope><scope>L.-</scope><scope>L.0</scope><scope>M0C</scope><scope>M1O</scope><scope>M2M</scope><scope>P5Z</scope><scope>P62</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PSYQQ</scope><scope>Q9U</scope></search><sort><creationdate>20210216</creationdate><title>Building organizational trust through internal communication</title><author>Pološki Vokić, Nina ; Rimac Bilušić, Milka ; Najjar, Dijana</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c314t-bd838a1c29012a5138e71c99fbc10b57033a9ac76eaedf38091f0dc9f4fbe2103</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2021</creationdate><topic>Business communications</topic><topic>Communication</topic><topic>Competitive advantage</topic><topic>Employees</topic><topic>Job satisfaction</topic><topic>Management of crises</topic><topic>Managers</topic><topic>Organizational learning</topic><topic>Organizations</topic><topic>Strategic management</topic><topic>Trust</topic><topic>Trustworthiness</topic><topic>Workplace diversity</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Pološki Vokić, Nina</creatorcontrib><creatorcontrib>Rimac Bilušić, Milka</creatorcontrib><creatorcontrib>Najjar, Dijana</creatorcontrib><collection>CrossRef</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ProQuest SciTech Collection</collection><collection>ProQuest Technology Collection</collection><collection>Hospital Premium Collection</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>Advanced Technologies & Aerospace Collection</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Technology Collection</collection><collection>ProQuest One Community College</collection><collection>Library & Information Science Collection</collection><collection>ProQuest Central Korea</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Central Student</collection><collection>SciTech Premium Collection</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>ABI/INFORM Global</collection><collection>Library Science Database</collection><collection>ProQuest Psychology</collection><collection>Advanced Technologies & Aerospace Database</collection><collection>ProQuest Advanced Technologies & Aerospace Collection</collection><collection>ProQuest One Business</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest One Psychology</collection><collection>ProQuest Central Basic</collection><jtitle>Corporate communications</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Pološki Vokić, Nina</au><au>Rimac Bilušić, Milka</au><au>Najjar, Dijana</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Building organizational trust through internal communication</atitle><jtitle>Corporate communications</jtitle><date>2021-02-16</date><risdate>2021</risdate><volume>26</volume><issue>1</issue><spage>70</spage><epage>83</epage><pages>70-83</pages><issn>1356-3289</issn><eissn>1758-6046</eissn><abstract>PurposeAlthough multiple research studies disclosed that internal communication is effective in building trust within organizations, the link between employees' satisfaction with internal communication and their trust in their employers has not been explored. The paper explores the interrelationship between eight facets of internal communication satisfaction (ICS) and five dimensions of organizational trust (OT).Design/methodology/approachThe quantitative questionnaire-based field research was conducted on a sample of 289 employees. For the assessment of the ICS, the Internal Communication Satisfaction Scale – UPZIK developed by Tkalac Vercic et al. (2009) was used. OT was assessed using the scale developed by Shockley-Zalabak et al. (2000).FindingsThe research revealed a statistically significant positive relationship between the ICS and OT, both when considering five individual OT dimensions and the overall OT. Moreover, two ICS dimensions – “Satisfaction with communication climate” and “Satisfaction with communication with immediate supervisor” – were found to be the strongest predictors of OT.Originality/valueThe research adds to the discussion of antecedents of trust in organizations by positioning the ICS as a powerful generator of OT.</abstract><cop>Bradford</cop><pub>Emerald Publishing Limited</pub><doi>10.1108/CCIJ-01-2020-0023</doi><tpages>14</tpages></addata></record> |
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| identifier | ISSN: 1356-3289 |
| ispartof | Corporate communications, 2021-02, Vol.26 (1), p.70-83 |
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| language | eng |
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| source | Emerald Journals |
| subjects | Business communications Communication Competitive advantage Employees Job satisfaction Management of crises Managers Organizational learning Organizations Strategic management Trust Trustworthiness Workplace diversity |
| title | Building organizational trust through internal communication |
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