Service quality dimensions of ride-sourcing services in Indian context

PurposeThis paper aims to identify the dimensions of service quality in the case of ride-sourcing services in Indian context.Design/methodology/approachThe service quality dimensions of ride-sourcing services are identified using an exploratory factor analysis (EFA). Further, the reliability and val...

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Veröffentlicht in:	Benchmarking : an international journal 2021-01, Vol.28 (1), p.249-266
1. Verfasser:	Shah, Tejas R.
Format:	Artikel
Sprache:	eng
Schlagworte:	Applications programs Brand loyalty Car sharing Context Customer services Factor analysis Internet Mobile commerce Mobile computing Passengers Public transportation Quality of service Reliability analysis Reliability aspects Smartphones Sourcing Taxicabs Transportation services User behavior Vehicles
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