Resilience through operational flexibility for crisis response: an international investigation of firm responses during COVID-19

PurposeCrisis response has emerged as a salient concern for firms in the onset of COVID-19. While research suggests that resilience is critical during such disruptions, there remains a need to examine how firms build resilience during evolving situations. This study focuses on resiliency created thr...

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Veröffentlicht in:	Aslib journal of information management 2023-11, Vol.75 (6), p.1253-1279
Hauptverfasser:	Shekarian, Naser, Ramirez, Ronald, Khuntia, Jiban
Format:	Artikel
Sprache:	eng
Schlagworte:	Airlines Competitive advantage COVID-19 Crisis intervention Digitization Flexibility Pandemics Resilience Sales Supply chains
Online-Zugang:	Volltext
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