The difficulty in implementing TQM in higher education instruction

Purpose - The applicability of total quality management (TQM) to higher education instruction is controversial. The purpose of this paper is to help clarify the application of TQM to higher education instruction by identifying and analyzing the dual roles played by both students and instructors. The...

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Veröffentlicht in:	Quality assurance in education 2006-10, Vol.14 (4), p.324-337
Hauptverfasser:	Meirovich, Gavriel, Romar, Edward J
Format:	Artikel
Sprache:	eng
Schlagworte:	Behavior Classrooms Customer services Higher education Learning Learning Processes Management roles Quality management Roles Student Behavior Students Total quality Total Quality Management Undergraduate Study
Online-Zugang:	Volltext
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