Key personality traits and career satisfaction of customer service workers

Purpose - The purpose of the present study is to identify key personality traits which distinguish customer service (CS) employees from other occupations and are related to their career satisfaction. As hypothesized, 2,610 CS employees were differentiated from other occupational groups by higher lev...

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Veröffentlicht in:	Managing service quality 2012-08, Vol.22 (5), p.517-536
Hauptverfasser:	Lounsbury, John W., Foster, Nancy, Carmody, Patrick C., Young Kim, Ji, Gibson, Lucy W., Drost, Adam W.
Format:	Artikel
Sprache:	eng
Schlagworte:	Careers Customer services Employees Employment Job performance Job satisfaction Occupation Occupational Occupations Orientation Personality Personality traits Regression Stability Studies Workers
Online-Zugang:	Volltext
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