Application of root cause analysis in a service delivery operational environment

Application of root cause analysis in a service delivery operational environment

Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other manageri...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:International journal of service industry management 1997-10, Vol.8 (4), p.268-289
Hauptverfasser: Dorsch, Jeffrey J, Yasin, Mahmoud M, Czuchry, Andrew J
Format: Artikel
Sprache:eng
Schlagworte:
Operations strategy
Service delivery systems
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page 289
container_issue 4
container_start_page 268
container_title International journal of service industry management
container_volume 8
creator Dorsch, Jeffrey J
Yasin, Mahmoud M
Czuchry, Andrew J
description Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other managerial tools, a proactive continuous improvement (CI) philosophy, and an open system perspective of the organization and its environment. Stresses relevance of both operational and strategic implications that result from service delivery problems. The development and utility of the proposed methodology presented in this research is illustrated using both a hypothetical example and a real world application.
doi_str_mv 10.1108/09564239710174372
format Article
fullrecord <record><control><sourceid>istex_emera</sourceid><recordid>TN_cdi_emerald_primary_10_1108_09564239710174372</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>ark_67375_4W2_4FK1LMRJ_7</sourcerecordid><originalsourceid>FETCH-LOGICAL-c1647-c6037b89237523b3a7a60247ec024099b39e73288a0f0ed71dbb5c948bb8e45e3</originalsourceid><addsrcrecordid>eNptkMtOwzAQRS0EEqXwAez8AQT8Smwvq4p3EQiBWFq2M5EMaRLZoaJ_j0sRm7KZWcw5V6OL0Ckl55QSdUF0WQnGtaSESsEl20MTKktVVJKIfTTZ3IsM8EN0lNI7IRkr6QQ9zYahDd6Ooe9w3-DY9yP29jMBtp1t1ykkHDpscYK4Ch5wDW1YQVzjfoD4o9kWQ7cKse-W0I3H6KCxbYKT3z1Fr1eXL_ObYvF4fTufLQpPKyELXxEundKMy5Jxx620FWFCgs-TaO24BsmZUpY0BGpJa-dKr4VyToEogU9Rsc0NaYQvM8SwtHFtbPwwlcyhRrwxI67u6eLh-c7IzJMtD8v8d1v_GZSYTYNmp8GsnP2v7KBmqBv-Dcjdb_I</addsrcrecordid><sourcetype>Publisher</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype></control><display><type>article</type><title>Application of root cause analysis in a service delivery operational environment</title><source>Emerald Journals</source><source>Standard: Emerald eJournal Premier Collection</source><creator>Dorsch, Jeffrey J ; Yasin, Mahmoud M ; Czuchry, Andrew J</creator><creatorcontrib>Dorsch, Jeffrey J ; Yasin, Mahmoud M ; Czuchry, Andrew J</creatorcontrib><description>Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other managerial tools, a proactive continuous improvement (CI) philosophy, and an open system perspective of the organization and its environment. Stresses relevance of both operational and strategic implications that result from service delivery problems. The development and utility of the proposed methodology presented in this research is illustrated using both a hypothetical example and a real world application.</description><identifier>ISSN: 0956-4233</identifier><identifier>EISSN: 1758-6704</identifier><identifier>DOI: 10.1108/09564239710174372</identifier><language>eng</language><publisher>MCB UP Ltd</publisher><subject>Operations strategy ; Service delivery systems</subject><ispartof>International journal of service industry management, 1997-10, Vol.8 (4), p.268-289</ispartof><rights>MCB UP Limited</rights><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c1647-c6037b89237523b3a7a60247ec024099b39e73288a0f0ed71dbb5c948bb8e45e3</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/09564239710174372/full/pdf$$EPDF$$P50$$Gemerald$$H</linktopdf><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/09564239710174372/full/html$$EHTML$$P50$$Gemerald$$H</linktohtml><link.rule.ids>314,776,780,961,11615,21675,27903,27904,52664,52667,53222,53350</link.rule.ids></links><search><creatorcontrib>Dorsch, Jeffrey J</creatorcontrib><creatorcontrib>Yasin, Mahmoud M</creatorcontrib><creatorcontrib>Czuchry, Andrew J</creatorcontrib><title>Application of root cause analysis in a service delivery operational environment</title><title>International journal of service industry management</title><description>Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other managerial tools, a proactive continuous improvement (CI) philosophy, and an open system perspective of the organization and its environment. Stresses relevance of both operational and strategic implications that result from service delivery problems. The development and utility of the proposed methodology presented in this research is illustrated using both a hypothetical example and a real world application.</description><subject>Operations strategy</subject><subject>Service delivery systems</subject><issn>0956-4233</issn><issn>1758-6704</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1997</creationdate><recordtype>article</recordtype><recordid>eNptkMtOwzAQRS0EEqXwAez8AQT8Smwvq4p3EQiBWFq2M5EMaRLZoaJ_j0sRm7KZWcw5V6OL0Ckl55QSdUF0WQnGtaSESsEl20MTKktVVJKIfTTZ3IsM8EN0lNI7IRkr6QQ9zYahDd6Ooe9w3-DY9yP29jMBtp1t1ykkHDpscYK4Ch5wDW1YQVzjfoD4o9kWQ7cKse-W0I3H6KCxbYKT3z1Fr1eXL_ObYvF4fTufLQpPKyELXxEundKMy5Jxx620FWFCgs-TaO24BsmZUpY0BGpJa-dKr4VyToEogU9Rsc0NaYQvM8SwtHFtbPwwlcyhRrwxI67u6eLh-c7IzJMtD8v8d1v_GZSYTYNmp8GsnP2v7KBmqBv-Dcjdb_I</recordid><startdate>19971001</startdate><enddate>19971001</enddate><creator>Dorsch, Jeffrey J</creator><creator>Yasin, Mahmoud M</creator><creator>Czuchry, Andrew J</creator><general>MCB UP Ltd</general><scope>BSCLL</scope></search><sort><creationdate>19971001</creationdate><title>Application of root cause analysis in a service delivery operational environment</title><author>Dorsch, Jeffrey J ; Yasin, Mahmoud M ; Czuchry, Andrew J</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c1647-c6037b89237523b3a7a60247ec024099b39e73288a0f0ed71dbb5c948bb8e45e3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1997</creationdate><topic>Operations strategy</topic><topic>Service delivery systems</topic><toplevel>online_resources</toplevel><creatorcontrib>Dorsch, Jeffrey J</creatorcontrib><creatorcontrib>Yasin, Mahmoud M</creatorcontrib><creatorcontrib>Czuchry, Andrew J</creatorcontrib><collection>Istex</collection><jtitle>International journal of service industry management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Dorsch, Jeffrey J</au><au>Yasin, Mahmoud M</au><au>Czuchry, Andrew J</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Application of root cause analysis in a service delivery operational environment</atitle><jtitle>International journal of service industry management</jtitle><date>1997-10-01</date><risdate>1997</risdate><volume>8</volume><issue>4</issue><spage>268</spage><epage>289</epage><pages>268-289</pages><issn>0956-4233</issn><eissn>1758-6704</eissn><abstract>Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other managerial tools, a proactive continuous improvement (CI) philosophy, and an open system perspective of the organization and its environment. Stresses relevance of both operational and strategic implications that result from service delivery problems. The development and utility of the proposed methodology presented in this research is illustrated using both a hypothetical example and a real world application.</abstract><pub>MCB UP Ltd</pub><doi>10.1108/09564239710174372</doi><tpages>22</tpages></addata></record>
fulltext fulltext
identifier ISSN: 0956-4233
ispartof International journal of service industry management, 1997-10, Vol.8 (4), p.268-289
issn 0956-4233
1758-6704
language eng
recordid cdi_emerald_primary_10_1108_09564239710174372
source Emerald Journals; Standard: Emerald eJournal Premier Collection
subjects Operations strategy
Service delivery systems
title Application of root cause analysis in a service delivery operational environment
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-23T18%3A41%3A59IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-istex_emera&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Application%20of%20root%20cause%20analysis%20in%20a%20service%20delivery%20operational%20environment&rft.jtitle=International%20journal%20of%20service%20industry%20management&rft.au=Dorsch,%20Jeffrey%20J&rft.date=1997-10-01&rft.volume=8&rft.issue=4&rft.spage=268&rft.epage=289&rft.pages=268-289&rft.issn=0956-4233&rft.eissn=1758-6704&rft_id=info:doi/10.1108/09564239710174372&rft_dat=%3Cistex_emera%3Eark_67375_4W2_4FK1LMRJ_7%3C/istex_emera%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true