Looking through and beyond the TQM horizon

Purpose - The paper aims to investigate the best common management practices of the world-class companies identified in Brazil and Japan; and propose a business model aimed at helping companies to achieve world-class level of excellence.Design methodology approach - A cross-sectional survey is the m...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	TQM magazine 2005-02, Vol.17 (1), p.67-84
Hauptverfasser:	Gomes Da Silva, Jonas, Tadashi, Ohfuji, Kikuo, Nezu
Format:	Artikel
Sprache:	eng
Schlagworte:	Balanced scorecard Brazil Japan Total quality management World class manufacturing
Online-Zugang:	Volltext
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