Manufacturing, service, and their integration: some history and theory

Purpose - The purpose of this paper is to explain why the historical integration of manufacturing with service was quickly seen as advantageous in some circumstances, but not so in others.Design methodology approach - The paper reviews the history of manufacturing companies in the USA during the las...

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Veröffentlicht in:	International journal of operations & production management 2009-04, Vol.29 (5), p.431-443
1. Verfasser:	Schmenner, Roger W.
Format:	Artikel
Sprache:	eng
Schlagworte:	19th century Cigarettes Customer services Factories Flour History Innovations Manufacturers Manufacturing Manufacturing industries Oats Operations management Retail stores Sales Service industries Studies Supply chains Technological change Tobacco Vertical integration Wholesalers
Online-Zugang:	Volltext
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