The Effects of a Customer Service Initiative at Moncrief Army Community Hospital

In November 2006, Moncrief Army Community Hospital (MACH) instituted a customer service initiative intended to improve overall patient satisfaction by changing the behavior of front-desk clerks. The initiative involved front-desk clerks offering every outpatient customer an Interactive Customer Eval...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Barido, George T
Format:	Report
Sprache:	eng
Schlagworte:	Administration and Management COURTESY CUSTOMER SERVICES HEALTH SURVEYS HELPFULNESS HOSPITALS Medicine and Medical Research PATIENTS QUESTIONNAIRES RELIABILITY ROLES(BEHAVIOR) STAFF ATTITUDE STATISTICAL DATA
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