Definition of a process standardization framework for a scientific journal based on a literature review and its performance objectives

This work presents the results of a study that aimed to establish a framework to standardize the process of a scientific journal. It has a team that performs operational routines regulated by standards (external) and patterns (internal and external). The high turnover rate of the supportive team has generated information loss and increased service variability. The research started from the assumption that the process standardization (which includes the formalization) could be a way to reduce this secondary effect. Standardization techniques were identified through a literature review of the main national and international databases of journals and congresses. The identified standardization techniques were analyzed considering the number of times they appeared in the papers analyzed and performance objectives proposed by Slack et al. (2009). As result of this research, a framework was obtained for the standardization of processes adapted to the needs of the journal studied. The model is feasible to be used more widely, given its structural similarity to the one proposed by Campos (2004), a Brazilian model that is a reference in the field.