Examining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification

With a methodological approach, this article explores the application of data mining to the user-generated content of tourist accommodation on infomediation platforms and social networks. Its objective is to present an algorithm that allows the identification of service characteristics relevant to g...

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Veröffentlicht in:	Tourism & management studies 2023-01, Vol.19 (2), p.21-37
Hauptverfasser:	Rey Moreno, Manuel, Sánchez-Franco, Manuel J, Rey Tienda, María De la Sierra
Format:	Artikel
Sprache:	eng
Schlagworte:	Airbnb BERT confianza HOSPITALITY, LEISURE, SPORT & TOURISM hoteles hotels satisfacción satisfaction Shot trust Zero
Online-Zugang:	Volltext
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