USING THE BSC FOR STRATEGIC PLANNING OF IT (INFORMATION TECHNOLOGY) IN BRAZILIAN ORGANIZATIONS

This paper presents a method that integrates Balanced Scorecard (BSC) concepts and IT strategic planning (ITSP) processes. The resulting method was applied in two organizations in order to verify contributions of Balanced Scorecard regarding the identified ITSP problems. The development of this work...

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Veröffentlicht in:	Revista de gestão da tecnologia e sistemas de informação 2014-05, Vol.11 (2), p.361-378
Hauptverfasser:	Bermejo, Paulo Henrique de Souza, Zambalde, André Luiz
Format:	Artikel
Sprache:	eng
Schlagworte:	Balanced Scorecard Balancing Boundaries Boundary layer Brazil Case studies COMPUTER SCIENCE, INFORMATION SYSTEMS information system management Information systems Information technology information technology strategic planning IT strategic alignment IT strategic management Management Methods Organizations Performance evaluation Strategic management Strategic planning Technological planning
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