Data to Model the Effect of Telecommunication Perceived Service Quality and Perceived Value on the Degree of User Satisfaction and e-WOM: Context of North Cyprus Telecommunications Users

The purpose of this dataset is to investigate a comprehensive model of user satisfaction and electronic word-of-mouth (e-WOM). The data was collected through a self-administered questionnaire at Girne American University in the Turkish Republic of North Cyprus (TRNC). The dataset was empirically eva...

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creator Aljuhmani, Hasan Yousef
description The purpose of this dataset is to investigate a comprehensive model of user satisfaction and electronic word-of-mouth (e-WOM). The data was collected through a self-administered questionnaire at Girne American University in the Turkish Republic of North Cyprus (TRNC). The dataset was empirically evaluated using a survey of 500 respondents about their perceptions of the service provided by the mobile telecom operator.
doi_str_mv 10.17632/m92kjz7tm8.3
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identifier DOI: 10.17632/m92kjz7tm8.3
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subjects Consumer Satisfaction
Quality of Service
Social Media Marketing
title Data to Model the Effect of Telecommunication Perceived Service Quality and Perceived Value on the Degree of User Satisfaction and e-WOM: Context of North Cyprus Telecommunications Users
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