Exploring Customer Dissatisfaction/Satisfaction and Complaining Responses among Bank Customers in Ghana

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Veröffentlicht in:	International journal of marketing studies 2014-03, Vol.6 (2)
Hauptverfasser:	Nimako, Simon Gyasi, Mensah, Anthony Freeman
Format:	Artikel
Sprache:	eng
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title	Exploring Customer Dissatisfaction/Satisfaction and Complaining Responses among Bank Customers in Ghana
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