Assessing the effect of Waiting Time Management Strategies on Waiting Time Satisfaction among Bank Customers in Ghana

This paper empirically assesses the effect of waiting time management strategies on consumer waiting time satisfaction (WTS) in bank institutions in an emerging economy, using Ghana banking industry as the research context. Drawing from relevant banking and financial marketing literature, a conceptu...

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Veröffentlicht in:	Accounting and finance research 2017-12, Vol.7 (1), p.179
Hauptverfasser:	Joseph, Mbawuni, Simon, Nimako Gyasi
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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