SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR

SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR

Emotional labor, the process of regulating both feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Labuan E-Journal of Muamalat & Society 2010-12, Vol.4, p.26-33
Hauptverfasser: Ang, Magdalene Chooi Hwa, Supinah, Rostinah, Japang, Minah, Jeffrey Nasah, Caroline Rosie
Format: Artikel
Sprache:eng
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page 33
container_issue
container_start_page 26
container_title Labuan E-Journal of Muamalat & Society
container_volume 4
creator Ang, Magdalene Chooi Hwa
Supinah, Rostinah
Japang, Minah
Jeffrey Nasah, Caroline Rosie
description Emotional labor, the process of regulating both feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on employees’ well-being.Within the context of the Malaysian hotel industry, this paper discusses the concept and consequences of emotional labor and how important it is for organizations toacknowledge their workers’ emotional contribution to the organizational performance. Some suggestions in terms of human resources (HR) practices to assist hotel employees provide quality service while dealing more effectively with the strain associated with the performance of emotional labor are also offered.
doi_str_mv 10.51200/ljms.vi.3001
format Article
fullrecord <record><control><sourceid>crossref</sourceid><recordid>TN_cdi_crossref_primary_10_51200_ljms_vi_3001</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>10_51200_ljms_vi_3001</sourcerecordid><originalsourceid>FETCH-LOGICAL-c771-dce406b252dba02e4a64c8fae2d56b0919be893c6ad4c08ef97e70009a6b653c3</originalsourceid><addsrcrecordid>eNpNkEFLwzAYhoMoOOaO3vMHWr8kbdp6qyWzgXYZbTe9hTRNoWNDaWDgv3dTD57e5_Ty8CD0SCCMCQV4Oh5OPjxPIQMgN2hBsjQOopS-3_7je7Ty_gAAjBHGSbJA61Y0e1kI_Ca7Eue4rWUlni9Q7up8gxvRql1TiBZvRdNuRdHJvcBqjUWtOqk2eYWr_EU1D-huNEfvVn-7RN1adEUZVOpVFnkV2CQhwWBdBLynMR16A9RFhkc2HY2jQ8x7yEjWuzRjlpshspC6MUtccrHNDO95zCxbouD31s4f3s9u1J_zdDLzlyagfzLoawZ9nvQ1A_sGK4VLRg</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype></control><display><type>article</type><title>SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR</title><source>DOAJ Directory of Open Access Journals</source><creator>Ang, Magdalene Chooi Hwa ; Supinah, Rostinah ; Japang, Minah ; Jeffrey Nasah, Caroline Rosie</creator><creatorcontrib>Ang, Magdalene Chooi Hwa ; Supinah, Rostinah ; Japang, Minah ; Jeffrey Nasah, Caroline Rosie</creatorcontrib><description>Emotional labor, the process of regulating both feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on employees’ well-being.Within the context of the Malaysian hotel industry, this paper discusses the concept and consequences of emotional labor and how important it is for organizations toacknowledge their workers’ emotional contribution to the organizational performance. Some suggestions in terms of human resources (HR) practices to assist hotel employees provide quality service while dealing more effectively with the strain associated with the performance of emotional labor are also offered.</description><identifier>ISSN: 1985-482X</identifier><identifier>EISSN: 1985-482X</identifier><identifier>DOI: 10.51200/ljms.vi.3001</identifier><language>eng</language><ispartof>Labuan E-Journal of Muamalat &amp; Society, 2010-12, Vol.4, p.26-33</ispartof><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780,860,27901,27902</link.rule.ids></links><search><creatorcontrib>Ang, Magdalene Chooi Hwa</creatorcontrib><creatorcontrib>Supinah, Rostinah</creatorcontrib><creatorcontrib>Japang, Minah</creatorcontrib><creatorcontrib>Jeffrey Nasah, Caroline Rosie</creatorcontrib><title>SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR</title><title>Labuan E-Journal of Muamalat &amp; Society</title><description>Emotional labor, the process of regulating both feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on employees’ well-being.Within the context of the Malaysian hotel industry, this paper discusses the concept and consequences of emotional labor and how important it is for organizations toacknowledge their workers’ emotional contribution to the organizational performance. Some suggestions in terms of human resources (HR) practices to assist hotel employees provide quality service while dealing more effectively with the strain associated with the performance of emotional labor are also offered.</description><issn>1985-482X</issn><issn>1985-482X</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2010</creationdate><recordtype>article</recordtype><recordid>eNpNkEFLwzAYhoMoOOaO3vMHWr8kbdp6qyWzgXYZbTe9hTRNoWNDaWDgv3dTD57e5_Ty8CD0SCCMCQV4Oh5OPjxPIQMgN2hBsjQOopS-3_7je7Ty_gAAjBHGSbJA61Y0e1kI_Ca7Eue4rWUlni9Q7up8gxvRql1TiBZvRdNuRdHJvcBqjUWtOqk2eYWr_EU1D-huNEfvVn-7RN1adEUZVOpVFnkV2CQhwWBdBLynMR16A9RFhkc2HY2jQ8x7yEjWuzRjlpshspC6MUtccrHNDO95zCxbouD31s4f3s9u1J_zdDLzlyagfzLoawZ9nvQ1A_sGK4VLRg</recordid><startdate>20101230</startdate><enddate>20101230</enddate><creator>Ang, Magdalene Chooi Hwa</creator><creator>Supinah, Rostinah</creator><creator>Japang, Minah</creator><creator>Jeffrey Nasah, Caroline Rosie</creator><scope>AAYXX</scope><scope>CITATION</scope></search><sort><creationdate>20101230</creationdate><title>SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR</title><author>Ang, Magdalene Chooi Hwa ; Supinah, Rostinah ; Japang, Minah ; Jeffrey Nasah, Caroline Rosie</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c771-dce406b252dba02e4a64c8fae2d56b0919be893c6ad4c08ef97e70009a6b653c3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2010</creationdate><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Ang, Magdalene Chooi Hwa</creatorcontrib><creatorcontrib>Supinah, Rostinah</creatorcontrib><creatorcontrib>Japang, Minah</creatorcontrib><creatorcontrib>Jeffrey Nasah, Caroline Rosie</creatorcontrib><collection>CrossRef</collection><jtitle>Labuan E-Journal of Muamalat &amp; Society</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Ang, Magdalene Chooi Hwa</au><au>Supinah, Rostinah</au><au>Japang, Minah</au><au>Jeffrey Nasah, Caroline Rosie</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR</atitle><jtitle>Labuan E-Journal of Muamalat &amp; Society</jtitle><date>2010-12-30</date><risdate>2010</risdate><volume>4</volume><spage>26</spage><epage>33</epage><pages>26-33</pages><issn>1985-482X</issn><eissn>1985-482X</eissn><abstract>Emotional labor, the process of regulating both feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on employees’ well-being.Within the context of the Malaysian hotel industry, this paper discusses the concept and consequences of emotional labor and how important it is for organizations toacknowledge their workers’ emotional contribution to the organizational performance. Some suggestions in terms of human resources (HR) practices to assist hotel employees provide quality service while dealing more effectively with the strain associated with the performance of emotional labor are also offered.</abstract><doi>10.51200/ljms.vi.3001</doi><tpages>8</tpages><oa>free_for_read</oa></addata></record>
fulltext fulltext
identifier ISSN: 1985-482X
ispartof Labuan E-Journal of Muamalat & Society, 2010-12, Vol.4, p.26-33
issn 1985-482X
1985-482X
language eng
recordid cdi_crossref_primary_10_51200_ljms_vi_3001
source DOAJ Directory of Open Access Journals
title SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-04T05%3A32%3A08IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-crossref&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=SERVICE%20WITH%20A%20SMILE:%20A%20HUMAN%20RESOURCES%20PERSPECTIVE%20OF%20EMOTIONAL%20LABOR&rft.jtitle=Labuan%20E-Journal%20of%20Muamalat%20&%20Society&rft.au=Ang,%20Magdalene%20Chooi%20Hwa&rft.date=2010-12-30&rft.volume=4&rft.spage=26&rft.epage=33&rft.pages=26-33&rft.issn=1985-482X&rft.eissn=1985-482X&rft_id=info:doi/10.51200/ljms.vi.3001&rft_dat=%3Ccrossref%3E10_51200_ljms_vi_3001%3C/crossref%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true