Level of Satisfaction on Service Quality Dimensions Based on SERVQUAL Model among Patients Attending 1 Malaysia Clinic in Kota Bharu, Malaysia

Objectives: Implemented in 2010, 1 Malaysia Clinic (1MC) is the latest innovation in public primary healthcare services in Malaysia to serve the urban population. This study aimed to assess the level of satisfaction and its associated factors using the SERVQUAL (SERV-service, QUAL-quality) instrumen...

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Veröffentlicht in:	Oman medical journal 2018-09, Vol.33 (5), p.416-422
Hauptverfasser:	Ibrahim , Mohd Ismail, Zun , Ahmad Badruridzwanullah, Abdul Hamid , Anees
Format:	Artikel
Sprache:	eng
Schlagworte:	CLINICS Evaluation Government policy HEALTH SERVICES Health services accessibility MALAYSIA Medical care Original Patient Satisfaction PATIENTS PRIMARY HEALTH CARE Quality control Technological innovations الخدمات الصحية الرعاية الصحية الأولية العيادات المرضى ماليزيا
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