Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity

Businesses in urban areas have been required to accommodate stranded persons as temporary evacuation facilities during disasters. Regarding measures aimed at aiding stranded persons, aspects such as trust and the image of the business need to be considered. Therefore, in this study, a personnel trai...

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Veröffentlicht in:International journal of environmental research and public health 2020-06, Vol.17 (12), p.4263, Article 4263
Hauptverfasser: Shibamura, Yuki, Sudo, Noriko, Mashiro, Gengaku, Beppu, Shigeru, Hakamata, Risa, Saito, Kanata
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container_issue 12
container_start_page 4263
container_title International journal of environmental research and public health
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creator Shibamura, Yuki
Sudo, Noriko
Mashiro, Gengaku
Beppu, Shigeru
Hakamata, Risa
Saito, Kanata
description Businesses in urban areas have been required to accommodate stranded persons as temporary evacuation facilities during disasters. Regarding measures aimed at aiding stranded persons, aspects such as trust and the image of the business need to be considered. Therefore, in this study, a personnel training course was developed to smoothly take in stranded persons, and the outcomes of this training were evaluated by quizzes, entry sheets, and a questionnaire. This was a two-day and one-night course characterized by the use of role-play in which 20 participants experienced the series of processes that unfold during disasters, playing either the role of a stranded person or a facility member. This training included emergency food provision using real stockpiled food and accommodation training using actual bedding stored in a model facility. After the review, when the participants were taught the correct response for vulnerable people, their scores in the test regarding the points of caution in vulnerable people were significantly higher than those prior to the course, confirming that participants had acquired knowledge as a result. Furthermore, through training using real food and accommodation, the participants were able to understand victims' requirements by experiencing the need for satisfactory emergency rations and comfortable bedding.
doi_str_mv 10.3390/ijerph17124263
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source PubMed Central Open Access; MDPI - Multidisciplinary Digital Publishing Institute; EZB-FREE-00999 freely available EZB journals; PubMed Central; Free Full-Text Journals in Chemistry
subjects Accommodation
Corporate image
Disasters
Earthquakes
Environmental Sciences
Environmental Sciences & Ecology
Food
Knowledge acquisition
Life Sciences & Biomedicine
Older people
Public, Environmental & Occupational Health
Roles
Science & Technology
Simulation
Training
Urban areas
title Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity
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