Service quality in higher education: Study of Turkish students in Malaysian universities

The Article attempts to analyze service quality in higher education institutions of Malaysia. The study used the Gap Model presented by Parasuraman et al. (1985, 1988) to identify the difference between expected quality and perceived quality in higher education institutions of Malaysia. The study fo...

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Veröffentlicht in:	Journal of Management Info 2014-09, Vol.1 (3), p.1-9
Hauptverfasser:	Rasli, Amran Md, Bhatti, Mansoor Ahmed, Norhalim, Nadhirah, Kowang, Tan Owee
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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